Investigations manager Work, Jobs in Heathrow (with Salaries)

Service Delivery Manager
ABM UK —London Heathrow Airport
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
6d
Duty Manager
ABM UK —Hounslow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee discount
Quick apply
6d
Senior Manager MLRO, Compliance
Affirm —London
- £120,000 - £168,000 a year
- Remote
- Analysis skills
- Employee stock purchase plan
Employee Relations Advisor
ABM UK —Hounslow
- Full-time
- Continuous improvement
- No degree
- Human resources
- Employee discount
Quick apply
7d
Investigations Officer
Department for Energy Security & Net Zero —London
- £43,765 - £53,220 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
11d
Service Delivery Manager
ABM —London Heathrow Airport
- Team management
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
12d
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Staff Support Manager
ABM UK —Hounslow
- Overtime
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Staff Support Manager
ABM —Hounslow
- Overtime
- Team management
- Leadership
- Annual leave
3d
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Reception Manager/ Maitre'd
HeathrowAcademy —Hounslow
- Full-time
- Restaurant management
- Human resources
- Front desk
12d
Summer Intelligence Internships with MI5
Secret Intelligence Service —London
- £4,849 a month
- Seasonal
- Internship
14h
Intelligence Development Officer
Safer Business Network Ltd —London
- £32,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Research
- Presentation skills
- Annual leave
Quick apply
Fleet & Environmental Services Manager
Nuco Solutions Ltd —Chessington
- Up to £51,382.50 a year
- Full-time
- Team management
- In-person
- Leadership
- Sick pay
Quick apply
7d
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Intelligence Processor
Surrey Police —Woking
- £26,875 - £29,670 a year
- Full-time
- Computer literacy
- Data entry
- Typing
- Annual leave
- Employee discount

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investigations manager jobs near heathrow

Service Delivery Manager

ABM UK -
London Heathrow Airport

Quick apply

Job details

Fixed term contract

Benefits

Cycle to work scheme
Employee discount

Qualifications

Operations management
Employee relations case handling
Computer literacy
Team management
Partnership building
Aviation passenger services
Communication skills
Operations leadership experience

Full job description

LOCATION: Heathrow

SHIFT PATTERN: Maternity Cover - Fixed term contract 6 months. Shift pattern 4 on 4 off

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

ROLE OVERVIEW AND PURPOSE

As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year. You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer-focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities.

Main Duties & Responsibilities

Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs).
Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.
Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care.
People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters.
Operational Control & Quality: Champion a customer-focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur so the operation continuously improves.

Requirements

Effective Manager: You have proven experience managing teams in a fast-paced operational environment, bringing strong communication and influencing skills, as well as experience managing employees through all HR processes.
Resilient & Robust: You thrive under pressure and see a clear way through uncertainty. You remain incredibly calm in a crisis and confidently take ownership of a diverse team.
Passionate Customer Champion: You possess significant experience handling customer feedback directly, backed by a clear understanding of disability legislation, equality and diversity principles.

Essential Requirements: You must possess basic IT skills for operational reporting. You must be a reliable professional who maintains high standards of personal presentation, punctuality and attendance to ensure your team is always effectively supported.

HEALTH & SAFETY RESPONSIBILITIES

Champion a "safety first" management approach, ensuring all operations are planned and executed safely in accordance with company procedures.
Ensure all staff under your control are properly trained, briefed, and equipped to undertake their duties safely.
Vigilantly monitor the operation for health and safety compliance, ensuring all accidents or near-misses are accurately reported to the Terminal Operations Manager.

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

Refine Your Search

investigations manager jobs in heathrow

Service Delivery Manager

Duty Manager

Duty Manager

Senior Manager MLRO, Compliance

Employee Relations Advisor

Investigations Officer

Service Delivery Manager

eDiscovery Consultant, EMEA restricted

Complaints Manager

Contract Manager - Northern Trains

Staff Support Manager

Staff Support Manager

Quality and Locations Compliance Officer

Reception Manager/ Maitre'd

Summer Intelligence Internships with MI5

Intelligence Development Officer

Fleet & Environmental Services Manager

Quality Manager

Inside Sales Account Manager

Intelligence Processor

I want to receive the latest job alerts for investigations manager in heathrow

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