Lead dispatcher Work, Jobs in Heathrow (with Salaries)

Dispatcher Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Service Department Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
4h
Courier Operations Manager
Mango Logistics Group —London
- Full-time
- Leadership
Vice President, Client Platforms Web Architect
Ares Management —London
- Full-time
- Azure
- Computer Science
- DevOps
Technical Product Manager - Digital Platforms
LSEG (London Stock Exchange Group) —London
- Full-time
- Maintenance
- Java
- AWS
Software Engineer III - UI Development Team
Bank of America —Bromley
- Full-time
- Engineering
- Agile
- Linux
- Employee assistance programme

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Dispatcher Supervisor

InPost UK -
Hemel Hempstead

Quick apply

Job details

Benefits

Paid volunteer time

Qualifications

Mentoring
Leadership
Communication skills

Full job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Dispatcher Supervisor to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

We are seeking an experienced and organised Dispatcher Team Lead to run day to day dispatch operations for our maintenance engineers and suppliers. You will own scheduling performance, ticket flow and reporting, acting as the escalation point for complex issues and ensuring consistent outcomes across the network.

What you’ll be doing:

Lead the dispatch function - set daily priorities, allocate workload, and ensure consistent ticket handling standards
Own end to end scheduling - engineer rota alignment, job assignment, re scheduling, and route optimisation where applicable

Own SLA performance and tracking - monitor live SLA position, drive interventions to protect SLA, and lead escalation for breaches

Manage ticket lifecycle - raise, update, prioritise, escalate and close tickets in line with SLAs and internal governance

SLA governance and controls - ensure correct prioritisation, timestamps, and status management so SLA reporting is accurate and auditable

Act as escalation point - remove blockers, manage ageing tickets, and coordinate cross team resolution (IT, Ops, Customer Care, vendors)

Reporting and tracking ownership - produce and distribute daily reporting and maintain trackers for backlog, SLA, ageing, repeats, planned downtime, and exceptions

Quality and compliance - ensure documentation is updated, processes followed, and audits completed to agreed standards

Continuous improvement - identify recurring failure types, improve workflows, and tighten dispatch rules to reduce repeats and delays

Monitoring support where required - use CCTV or remote checks to validate incidents and improve troubleshooting accuracy

Stakeholder management - provide clear updates, manage expectations, and maintain strong internal comms cadence

Network readiness checks - oversee auditing of newly added machines to confirm operational standards and dispatch readiness

Team leadership - coach dispatchers, run 1 2 1s, support onboarding, maintain SOPs, and manage handovers across shifts

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’d be particularly excited to hear from you if:

2 plus year’s experience in dispatch, service desk, NOC, field service scheduling, or similar operational control roles

Previous experience leading or mentoring a team (formal or informal)

Strong working knowledge of ticketing systems (EAM or equivalent) including prioritisation, triage, and SLA management

Strong planning and scheduling capability across multiple engineers and suppliers

Confident handling escalations - calm under pressure, structured problem solving, outcome focused

Strong written and verbal communication - able to produce clear daily reporting and stakeholder updates

High attention to detail with strong process discipline and documentation standards

Commercial awareness - understands cost to serve, supplier performance, and operational impact of downtime

Comfortable working in a time sensitive environment with multiple workstreams and shifting priorities

Good technical curiosity - able to learn systems quickly and ask the right questions to drive faster resolution

We love to reward our people for the great work they do:

Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan

Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

Quick apply

Refine Your Search

lead dispatcher jobs in heathrow

Dispatcher Supervisor

Service Department Team Leader

Courier Operations Manager

Vice President, Client Platforms Web Architect

Technical Product Manager - Digital Platforms

Software Engineer III - UI Development Team

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