phs Work, Jobs in heathrow (with Salaries)

Operations Coordinator
PHSGroup —Middlesex
- £28,253 a year
- Monday to Friday
- Customer service
- Salesforce
- Communication skills
- Employee discount
12d
Yard Operative
PHSGroup —Laleham
- £27,493 a year
- Overtime
- Communication skills
- Employee discount
9d
Washrooms Service Driver
PHSGroup —London
- £28,253 a year
- Monday to Friday
- Employee discount
- Flexible schedule
Senior Exterior Horticultural Technician
PHSGroup —Laleham
- Customer service
- Maintenance
- Microsoft Office
- Employee discount
10d
Senior Interior Horticultural Technician
PHSGroup —Laleham
- Customer service
- Maintenance
- Microsoft Office
- Employee discount
10d
Installation and Mechanical Service Engineer - Wokingham
PHSGroup —Wokingham
- £35,000 a year
- Weekend availability
- Employee discount
Healthcare Service Driver
PHSGroup —London
- £28,416 a year
- Overtime
- Customer service
- Annual leave
Class 2 Driver
PHSGroup —London
- £18.50 an hour
- Overtime
- Commercial driving
- Free parking
- Employee discount
Stock Control Administrator
PHSGroup —London
- £28,000 - £29,000 a year
- Monday to Friday
- Warehouse experience
- Communication skills
- Free parking
- Employee discount
Consumables Delivery Driver
PHSGroup —London
- £27,250 a year
- Overtime
- COVID-19 protective measures
- Employee discount
3d
Class 2 HGV Service Driver
PHSGroup —London
- £29,000 a year
- Driving
- Employee discount

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Warehouse/Yard Operative
Huws Gray Group —Uxbridge
Helping customers find what they need – offering friendly, practical advice and sharing your knowledge of our products. Competitive with Benefits Per Annum.
10d
Yard Operative
Huws Gray Group —Middlesex
Serving our customers’ needs in a safe and professional manner. Load and unload customers and suppliers’ vehicles. Competitive with Benefits Per Annum.

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Operations Coordinator

PHSGroup -
Middlesex

Apply Now

Job details

Permanent
£28,253 a year
12 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service
Salesforce
Communication skills

Full job description

Operations Coordinator – Customer Service Focus (Hayes)

About the Role

We are looking for a proactive and customer-focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot.

This is a fast-paced, hands-on operations role where you will be at the heart of the customer experience—coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You’ll work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.

What You’ll Be Doing

Coordinate daily service routes to ensure efficient delivery and exceptional customer service
Brief and debrief drivers, ensuring clear communication and a strong focus on customer outcomes
Act as the central point of contact between drivers, managers, and customers
Manage and resolve customer queries and complaints quickly, professionally, and effectively
Use Salesforce CRM to accurately capture, update and manage customer and operational data
Analyse service data using spreadsheets (Excel) to identify trends, risks, and opportunities for improvement
Monitor service performance against KPIs and take proactive action to maintain high standards
Ensure all route activity, attendance, and service updates are recorded in real time
Identify recurring issues and support continuous improvement across the operation
Contribute ideas and improvements to enhance customer service and operational efficiency

What We’re Looking For

We’re seeking someone who thrives in a busy operational environment and is passionate about delivering a great customer experience.

Key skills and experience:

Proven experience in an operational, coordination, or customer service role
Strong customer focus with a commitment to delivering outstanding service
Experience using Salesforce CRM (or similar systems)
High level of competence in Excel/spreadsheets, including data capture and analysis
Excellent communication skills, with confidence in dealing with customers and internal teams
Strong problem-solving ability and a calm, professional approach under pressure
Ability to manage multiple priorities in a fast-paced environment
A team player who understands the importance of reliability and collaboration

In return for your commitment and expertise, you will get:

A salary of £28,253 (based on a 40-hour working week, Monday to Friday).
No scheduled weekend working.
13 paydays per year (every 4 weeks).
Ongoing career development opportunities.
Discounts with retailers including O2 and food & beverage brands.
A 24-hour wellbeing helpline.
Pension.
23 days holiday plus bank holidays.

About phs:

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland, with over 120,000 customers across 300,000 locations.

Our businesses include: Washrooms, Healthcare, Floorcare, Hygiene Services, phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance.

At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Apply Now

Refine Your Search

phs jobs in heathrow

Operations Coordinator

Yard Operative

Washrooms Service Driver

Senior Exterior Horticultural Technician

Senior Interior Horticultural Technician

Installation and Mechanical Service Engineer - Wokingham

Healthcare Service Driver

Class 2 Driver

Stock Control Administrator

Consumables Delivery Driver

Class 2 HGV Service Driver

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