Passenger assistance Work, Jobs in Heathrow Terminals 1, 2 & 3 Station (with Salaries)

Receptionist / Guest Service Officer - FIXED TERM
Plaza Premium Lounge (UK) Ltd —London Heathrow Terminal 4
- £12.72 an hour
- Full-time
- Microsoft Word
- Hospitality
- English
- Free parking
- Health & wellbeing programme
Quick apply
5d
PASSENGER ASSISTANTS / SCHOOL ESCORTS WANTED
Zedcarz —Kingston upon Thames
- Temporary
- Care plans
- Communication skills
- School
Quick apply
Aircraft Cleaning Agent - PART TIME - Stansted Airport
Swissport International AG —London
- £13.21 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
Heathrow Essential Skills Workshop
HeathrowAcademy —Hounslow
- IT
Police Officer - Inner London
British Transport Police —London
- £32,472 - £50,256 a year
- Communication skills
- Annual leave
- Employee discount
Quick apply
Ambulance Care Assistant (ACA)
Peoples Choice Transport Ltd —Uxbridge
- £14.80 an hour
- 8 hour shift
- Customer service
- First Aid Certification
- Patient care
- Flexitime
Quick apply
5d
Trainee Bus - Walworth
Transport UK London Bus —London
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Agent
Farnborough Airport Ltd —Farnborough
- £31,050 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Storeperson and Garage Administrator
Transport UK London Bus —London
- Driving
- IT
- Employee assistance programme
- Life insurance
Quick apply
Product Internship
FirstMind —London
- Internship
- Communication skills
Quick apply
Trainee Bus Driver - Battersea Depot
Transport UK London Bus —Battersea
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Minibus Driver
HC-One - Adelaide House —Walton-on-Thames
- £14.80 - £15.30 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Ramp Agent
Jetex —London
- Hospitality
- Customer service
- Microsoft Office
Parts Advisor
Rygor Auto —Heathrow
- £31,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Health & wellbeing programme
- Annual leave
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
13d
Passenger Car Technician (Mercedes-Benz)
Rygor Auto —Heathrow
- Overtime
- Maintenance
- Automotive diagnostics
- Health & wellbeing programme
- Annual leave
Hospitality Host
London Stansted Airport —London
- £13.45 an hour
- Hospitality
- Computer literacy
- Microsoft Office
- Free parking
- Employee assistance programme
8d
Parts Telesales Executive
Rygor Auto —Heathrow
- £34,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Trainee Bus Driver - Beddington Depot
Transport UK London Bus —Beddington
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Rail Replacement Coordinator - Greater Anglia
Transport UK Rail Replacement —London
- £14.54 an hour
- Employee assistance programme
- Flexible schedule
Quick apply

I want to receive the latest job alerts for passenger assistance in heathrow terminals 1, 2 & 3 station

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Receptionist / Guest Service Officer - FIXED TERM

Plaza Premium Lounge (UK) Ltd -
London Heathrow Terminal 4

Quick apply

Job details

Full-time | Fixed term contract
£12.72 an hour
5 days ago

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Hospitality
Micros POS
English
Microsoft Office
Administrative experience
Front desk
Phone etiquette
Communication skills
Hotel experience

Full job description

JOB DESCRIPTION | AEROTEL

Reports to: Duty Manager

Contract: Fixed Term until 31st December

Summary of Position:

To greet and check-in passengers as well as monitor the lounge condition. Upsell where possible lounge facilities, such spa treatments, showers, premium beverages, sleeping facilities, to the passengers. Being knowledgeable and the first point of contact for information about the lounge and all relevant lounge and airport operational information. Support colleagues in the lounge when it is busy.

Duties & Responsibilities:

- Greet, receive and collect payment from guests at the front reception counter,

- To know and understand the current policies and procedures of the Lounge.

- To know and understand the offering of the lounge including queries about dietaries and allergies

- To be thorough with all Admission instructions and eligibility policies,

- To be the “great first impression” creator and to engage with guests at every opportunity

- Assist guests in a friendly manner and ensure a pleasant experience throughout the stay

- Guide guests to assigned areas,

- Carry out regular checks of all areas of the Lounge

- Collect and distribute magazines and newspapers. Arranging them neatly on the racks. Where applicable digital content platforms need to be checked,

- Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards,

- Upsell where possible additional facilities, i.e. spa, showers, premium beverages, sleeping facilities

- To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a lounge.

- To maintain a courteous, helpful and friendly attitude with guests at all times and to use guest names at every available opportunity.

- To maintain the highest standard in personal appearance and demeanour in line with company grooming and personal hygiene standards.

- To have a good working knowledge of all departments of the Lounge.

- To have a good knowledge of important and relevant airport departments and facilities around,

- To have a full understanding of all equipment within the Front Office Systems, Word and Email.

- To be familiar with all reservation tasks to cover this role if required.

- To be efficient and well-informed in taking reservations, in the absence of the Duty Manager: availability, prices and any restrictions.

- To record all relevant comments of appreciation, suggestions, incidents and maintenance points in order to initiate follow up.

- To be responsible for not only cash float but also other financial transactions in your care as per cashiering shift and in the main safe and be aware of security issues.

- Ensure correct hand-over procedure of day's business regarding covers and cashiering.

- Responsible for the stock control,

- To be aware of the problems arising with reference to queries on accounts and restaurant bills.

- To be familiar with how to rectify these and explain fully, adjusting if necessary.

- To be aware of complaints/problems and bring them to the attention of the Duty Manager and to offer assistance.

- Dealing with guests feedback and complaints in a professional manner

- Any other reasonable request from the manager in charge within the scope of your position.

- To make sure that company policy, values and the vision are followed at all times.

- To be fully aware of the Lounge's Fire Safety procedures and Health & Safety regulations.

- To be aware of all relevant closing procedures

- To work in different terminals, depending upon the job requirements.

Qualifications / Essential Skills:

- Previous experience within a position in the hotel/hospitality sector

- Excellent interpersonal and presentation skills

- Able to build and maintain relationships with internal and external guests

- Eager to learn, positive and energetic personality

- Be organised and motivated

- Able to remain calm under pressure

- Possess a good command of English and have excellent communication skills, both written and verbal

- Able to work flexible hours

- Punctuality and regular and reliable attendance.

- Honesty and Integrity

Health & Safety:

· It is everyone’s responsibility to follow Health & Safety guidelines and report any issues to their manager or Health & Safety Officer.

Customer Service:

· It is everyone’s responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied.

___________________________________________________________________________

· Your shifts will be agreed with your manager based on your contract of employment.

· You may be asked to work in another Plaza location at any time without previous defined notice

Pay: £12.72 per hour

Benefits:

Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Do you live 45 minutes or less away from Heathrow Airport?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

passenger assistance jobs in heathrow terminals 1, 2 & 3 station

Receptionist / Guest Service Officer - FIXED TERM

PASSENGER ASSISTANTS / SCHOOL ESCORTS WANTED

Aircraft Cleaning Agent - PART TIME - Stansted Airport

Heathrow Essential Skills Workshop

Police Officer - Inner London

Ambulance Care Assistant (ACA)

Trainee Bus - Walworth

Customer Service Agent

Storeperson and Garage Administrator

Product Internship

Trainee Bus Driver - Battersea Depot

Minibus Driver

Ramp Agent

Parts Advisor

Manager Station Operations London Heathrow

Passenger Car Technician (Mercedes-Benz)

Hospitality Host

Parts Telesales Executive

Trainee Bus Driver - Beddington Depot

Rail Replacement Coordinator - Greater Anglia

I want to receive the latest job alerts for passenger assistance in heathrow terminals 1, 2 & 3 station

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected