Customer care coordinator Work, Jobs in Heaton, Twr (with Salaries)

Customer Engagement Coordinator
believe housing —Seaham
- £35,194 - £35,547 a year
- Part-time
- Hybrid work
- In-person
- Free parking
- Store discount
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Patient/Customer Services Coordinator
Curaleaf International —Sunderland
- Full-time
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- Communication skills
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Crowne Plaza Newcastle —Newcastle upon Tyne
- Full-time
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Parkers Chauffeurs —Newcastle upon Tyne
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Customer Engagement Coordinator

believe housing -
Seaham

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Job details

Permanent | Part-time
£35,194 - £35,547 a year
3 days ago

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Work from home
Company events
Employee discount
Sabbatical
Sick pay
On-site parking

Qualifications

Driving Licence

Full job description

We’re on the lookout for a part time Customer Engagement Coordinator to join the believe housing team working 3 days per week (22.2 hours)

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Customer Engagement Coordinator will work to support the development and delivery of a first-class Engagement service that supports customers to shape and influence service delivery across believe housing. You will take responsibility for supporting the development, implementation and review of a clear, client focussed performance management framework.

You will play a key role in the development of our customer surveying offer ensuring that the customer voice plays a key role in the influence and development of service provision across the organisation.

Your responsibilities will include:

· Being responsible for the collection of customer satisfaction feedback and customer led service improvement through a variety of mechanisms including surveying, customer focus groups, pop up engagement, and workshops

· liaising with customers to understand their experiences and feelings towards believe housing, using this information to shape service delivery within believe

· working with commissioning services to understand how findings have been used and understand how this has actively shaped service level improvements

· become the organisation’s satisfaction, monitoring expert by developing, maintaining and managing a series of appropriate of both reactive and transactional questions sets, satisfaction methods and activity

· A full UK driving licence is essential.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £35,194 - £36,547 per annum pro-rata and:

up to 33 days annual leave pro rata, plus four volunteering days
a competitive pension scheme
access to our healthcare scheme
flexible working that supports your wellbeing
a positive, inclusive culture where growth and development are genuinely encouraged.

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Kevin Chambers Engagement and Performance Team Leader at [email protected]

Closing date for applications is 11.59pm on Tuesday 14 July 2026
All applicants must go through our website.
Interview date to be confirmed

Pay: £35,194.00-£35,547.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
On-site parking
Sabbatical
Sick pay
Store discount
Work from home

Work Location: Hybrid remote in Seaham SR7 7TT

Quick apply

Refine Your Search

customer care coordinator jobs in heaton, twr

Customer Engagement Coordinator

Patient/Customer Services Coordinator

Customer Care Co-ordinator

Meeting and Events Sales Coordinator

Bookings Co-ordinator - Parkers Chauffeurs

Customer Service & Internal Sales Coordinator

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