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Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle
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Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle

Maison Crivelli
Newcastle upon Tyne

Quick apply

Job details

Permanent | Part-time | Full-time
Up to £26,000 a year
8 days ago

Benefits

Free parking
Store discount
Annual leave
Company pension
Private medical insurance
Employee discount
Bereavement leave
Sick pay

Qualifications

Bilingual
Multilingual
Sales
English
Communication skills

Full job description

About Maison Crivelli

"Perfume is a living experience." – Thibaud Crivelli

Maison Crivelli was born to captivate the senses and elevate the art of fragrance. Our creations are designed to surprise, delight, and immerse fragrance connoisseurs in a multi-sensorial journey. Each scent is a daring narrative, a celebration of individuality, and an encounter with the unexpected, revealing the elegance, audacity, and sophistication of the wearer.

About the Role

We are seeking passionate and talented Brand Ambassadors to represent Maison Crivelli at Fenwick Newcastle, ahead of our exciting new store opening in September 2026.

We are currently recruiting for two positions:

Full-Time Brand Ambassador – 37.5 hours per week (5 days per week)
Part-Time Brand Ambassador – 22.5 hours per week (3 days per week)

This is a unique opportunity to join Maison Crivelli during an exciting period of growth and play a key role in establishing the brand's presence within one of the UK's most prestigious luxury retail destinations.

As the face of Maison Crivelli, you will craft extraordinary experiences for our clientele, guiding them on an exclusive olfactory journey through expert knowledge, personalised consultations, and sensory storytelling. You will be instrumental in supporting the successful launch of our new location, building a loyal client base, and shaping the future of a brand celebrated for its artistry and innovation.

Key ResponsibilitiesSales & Service Excellence

Curate personalised fragrance experiences, exploring clients' preferences and introducing them to the signature Maison Crivelli collection.
Achieve and surpass sales objectives through confident, consultative selling.
Recommend complementary products to enhance the client's fragrance journey.
Deliver an impeccable, bespoke level of service, nurturing long-lasting client relationships.
Lead product launches with sophistication and authority, highlighting the brand's heritage and unique positioning.
Build a loyal client portfolio through exceptional service and memorable interactions.

Product Expertise

Maintain an authoritative knowledge of the Maison Crivelli collection, including inspirations, olfactory families, formulations, and rare ingredients.
Educate clients on our compositions and unexpected ingredient pairings that define our signature scents.
Articulate the narrative and emotional journey behind each fragrance with immersive, sensory storytelling.
Offer expert guidance on scent structures and concentrations to provide bespoke consultations.
Stay ahead of fragrance trends and industry innovations to ensure Maison Crivelli's position as a leader in haute parfumerie.

Teamwork & Collaboration

Collaborate seamlessly with fellow Brand Ambassadors and the Fenwick team to achieve collective goals.
Contribute insights and expertise to nurture a culture of excellence.
Support brand initiatives, including exclusive events, launches, and in-store experiences.
Provide valuable customer and commercial feedback to the Business Manager.

Standards & Operations

Ensure the counter is impeccably presented, reflecting Maison Crivelli's luxury ethos.
Adhere to brand standards in visual merchandising, hygiene, and customer engagement tools.
Support the successful opening and ongoing operation of the Fenwick Newcastle location.
Manage stock with precision, supporting operational efficiency and seamless client experiences.
Complete administrative tasks accurately and punctually, including sales reporting and documentation.

Desired Skills & Experience

Proven experience in luxury retail, beauty, fragrance, or a premium client-facing environment.
Exceptional interpersonal and communication skills.
Consistently achieves or exceeds sales targets.
Thrives in a dynamic, fast-paced luxury environment.
Flexible availability, including weekends, evenings, and peak trading periods.
Passion for luxury fragrance and delivering memorable customer experiences.
Additional languages are an advantage.

Core Competencies

Luxury Sales & KPI Achievement
Bespoke Client Service
Brand Ambassadorship
Visual Merchandising Excellence
Team Collaboration & Leadership Support
Client Relationship Cultivation
Communication Mastery
Passion for Fine Fragrance

Why Join Maison Crivelli?

Maison Crivelli is guided by four core values: insatiable curiosity, fearless creativity, meticulous attention to detail, and unwavering integrity.

We are committed to:

Innovation – Each fragrance is a bold, artful composition of rare and unexpected raw materials.

Authenticity – Our perfumes are vegan, cruelty-free, phthalate-free, colourant-free, and certified to the highest standards.

Sustainability – Eco-conscious packaging, ethical sourcing, and responsible production practices underpin every creation.

Ambition – To become the most surprising and inspiring haute parfumerie house, inviting individuals to explore the many facets of their personality.

Diversity & Inclusion

Maison Crivelli is proud to be an equal opportunity employer and celebrates diversity in all its forms. We are committed to creating an inclusive workplace where every individual feels valued, respected, and empowered to succeed.

What We Offer

Competitive salary with a generous commission structure
Private healthcare
Uniform allowance
Employee discounts and quarterly product allocations
Comprehensive annual leave
The opportunity to be part of an exciting new Fenwick Newcastle store opening and contribute to the growth of an innovative luxury fragrance house

Please note that due to high application volumes, individual feedback cannot be provided. We appreciate your understanding and thank you for considering a career with Maison Crivelli.

Pay: Up to £26,000.00 per year

Benefits:

Bereavement leave
Company pension
Employee discount
Free parking
Private medical insurance
Sick pay
Store discount

Application question(s):

please confirm if you are applying for Full Time Or Part Time?
Have you worked in Fenwick Newcastle before?

Experience:

Luxury Retail or Fragrance: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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