it engineer Work, Jobs in hebburn, eng (with Salaries)

Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Technical Support Engineer
Atlas Copco Group —Washington
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
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Senior Service Desk Engineer (2nd Line) MSP

ITC Service Ltd
Hebburn

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Enhanced maternity leave
Life insurance
On-site parking

Qualifications

Driving Licence
Operating systems
English
Technical support
Computer networking
IT
Help desk

Full job description

As a Senior Service Desk Engineer at ITC Service, you’ll take the lead on complex technical challenges – providing advanced remote support, mentoring colleagues, and keeping client systems secure, stable, and productive. You’ll be trusted to handle escalations across hardware, software, and network environments, working closely with our specialist engineers and management team to deliver rapid, reliable outcomes.

The number one goal of everyone in our service team is to make our clients exceptionally happy. The Senior Service Desk Engineer plays an important role in making sure that happens and resolution of any issues raised is dealt with in a timely manner.

As well as having the technical knowledge, the ability to follow our operational and cultural guidelines is a must – at ITC Service we believe that our commitment to our 4 pillars of Integrity, Trust, Communication and Service is what sets us apart from other MSP’s. Learn more about us on our website.

Required skills

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Advanced knowledge of IT applications, software & hardware
The ability to speak both Geek and Human
Driver’s license
The ability to keep up with & adapt to the fast-paced IT world
Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
Keep up to date with new processes, procedures and developments

Desired Skills & Attributes

Experience using a ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling technical service tickets
Professional IT certifications in particular CompTIA, Microsoft and related Vendors e.g. Security Products
Client experience certifications such as Helpdesk Habits etc.
Experience working either on a helpdesk or for a Managed Service Provider (MSP) / IT support business.

This role is full time 8am-5pm Mon-Fri at our Monkton HQ NE31 2EX.

Our Interview Process

We use Harrison Assessments as part of our application process. Please complete this as the first part of the application https://survey.harrisonassessments.com/dqwe-uki8-ck52

The 2nd stage is an informal chat about your experience and your requirements in the role as well as ours.

Successful candidates will then take part in a teams interview with the individual team leader in attendance

The final part of the process is a face to face interview with your potential Team Leader and Chief of Service Delivery Officer and includes an introduction to our office and the people that may end up being your potential new team mates.

At ITC Service it is important that we build our team to support our longer-term vision and core values. We are building upon an already awesome company culture and we believe our strength lies in our people.

Job Types: Full-time, Permanent

Pay: £29,000.00-£34,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Work from home

Ability to commute/relocate:

Hebburn, Tyne and Wear: reliably commute or plan to relocate before starting work (preferred)

Experience:

Technical support: 3 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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Senior Service Desk Engineer (2nd Line) MSP

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Technical Support Engineer

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