Lettings manager Work, Jobs in Hebburn, Twr (with Salaries)

Tenancy and Client Relationship Manager
Hackett Property Ltd —Sunderland
- £16,523 a year
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
6d
Property Manager
Safe & Secure Properties —Houghton le Spring
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee discount
Quick apply
Property Manager - Lettings Department
Brannen & Partners —Whitley Bay
- From £25,500 a year
- Full-time
- Maintenance
- Organisational skills
- IT
- Annual leave
Quick apply
14d
Estate Agent
The Property Experts —South Shields
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Property Manager / Tenant Referencing Expert
Copeland Residential Ltd —Chester-le-Street
- £30,000 - £33,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
Quick apply
12d
Lettings Coordinator
Dynamic Property Group —Willington
- From £25,775 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
1d
Letting Agent
The Letting Experts —Washington
- £70,000 - £100,000 a year
- Remote
Quick apply
2d

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Tenancy and Client Relationship Manager
Hackett Property Ltd —Sunderland
Full UK driving licence and access to a vehicle (if inspections are required). Industry relevant qualification, or a willingness to work towards a recognised…
£16,523 a year
Quick apply
6d
Property Manager
Safe & Secure Properties —Houghton le Spring
Taking part in our wider business activities to promote the business across the community. Act as the primary contact for tenants and landlords; handle…
£28,000 a year
Quick apply

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Tenancy and Client Relationship Manager

Hackett Property Ltd
Sunderland

Quick apply

Job details

Part-time
£16,523 a year
6 days ago

Qualifications

Driving Licence
Customer service
Microsoft Office
IT
Account management
Communication skills

Full job description

Purpose of the Role

To deliver an exceptional customer experience by managing landlord and tenant relationships throughout the tenancy, ensuring excellent communication, smooth tenancy progression and high levels of client satisfaction.

Key Responsibilities

Landlord Relationships

Act as the main point of contact for landlords.
Build long-term client relationships.
Provide advice on tenancy matters and legislation.
Conduct regular portfolio reviews with landlords.
Support landlord retention.

Tenant Relationships

Manage tenant enquiries throughout the tenancy.
Resolve tenancy issues promptly and professionally.
Handle complaints with empathy and efficiency.
Promote positive landlord-tenant relationships.

Tenancy Management

Arrange tenancy renewals.
Conduct rent reviews.
Serve and process notices where required.
Coordinate check-outs.
Negotiate deposit deductions.
Liaise with referencing providers and legal partners where necessary.

Arrears

Monitor rent payments.
Contact tenants regarding arrears.
Agree payment plans where appropriate.
Escalate cases in accordance with company procedures.

Customer Experience

Deliver excellent communication.
Resolve issues before they become complaints.
Ensure landlords and tenants receive timely updates.
Support positive online reviews and referrals.

Administration

Maintain accurate tenancy records.
Ensure all tenancy documentation is complete.
Record communications and actions promptly.

Key Skills

Outstanding customer service.
Excellent communication and relationship building.
Strong problem-solving skills.
Organised and proactive.
Professional and empathetic.
Good knowledge of lettings legislation

Skills & Experience

Essential

Exceptional customer service and relationship-building skills.
Excellent verbal and written communication.
Highly organised with the ability to prioritise a varied workload.
Strong problem-solving and conflict resolution skills.
Confident using IT systems and Microsoft Office.
Able to work independently while contributing positively to a team.
Professional, empathetic and resilient when dealing with challenging situations.
Full UK driving licence and access to a vehicle (if inspections are required).

Desirable

Previous experience in property management or residential lettings is preferred but not essential.
We welcome applications from candidates with transferable experience in customer service, account management, housing, hospitality, estate agency, facilities management or other client-focused roles.
An understanding of current lettings legislation, or a willingness to learn.
Industry relevant qualification, or a willingness to work towards a recognised industry qualification

Pay: £16,523.00 per year

Work Location: In person

Quick apply

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lettings manager jobs in hebburn, twr

Tenancy and Client Relationship Manager

Property Manager

Property Manager - Lettings Department

Estate Agent

Property Manager / Tenant Referencing Expert

Lettings Coordinator

Letting Agent

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