1st line support Work, Jobs in Hebron, Nbl (with Salaries)

Customer Management Representative (Maternity Cover)
Dräger UK & Ireland —Blyth
- Hybrid work
- Customer service
- Microsoft Office
- IT
13d
Financial Controls & Reporting Assistant
The Inn Collection —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
5d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
5d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Credit Control and Collections Clerk
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
14d
Bank Support Worker - Adult Residential
Swanton Care and Community —Sunderland
- £12.60 - £13.10 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Sustainability & Energy Specialist
Percy Hedley Foundation —Newcastle upon Tyne
- Annual leave
- Employee assistance programme
22h
Clinical Trials Coordinator
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- University
- Presentation skills
- Travel
7d
Estates Project Coordinator
Percy Hedley Foundation —Newcastle upon Tyne
- Monday to Friday
- Administrative experience
- Annual leave
- Employee assistance programme
22h
Deputy Programme Director
NHS Business Services Authority —Newcastle upon Tyne
- £94,356 - £108,814 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee discount
- Flexible schedule
9d
IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
Fiddle Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
2d
Female Support Worker
Community Integrated Care —Sunderland
- £12.62 - £13.12 an hour
- 8 hour shift
- No experience needed
- Bakery
- Annual leave
- Flexible schedule
Quick apply
Garment Technician
J Barbour and Sons —South Shields
- Full-time
- Computer literacy
- Microsoft Office
- Quality control
- Free parking
- Store discount
Quick apply
Northumbrian Folk Band Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
2d
Folk Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
2d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Folk Rock Band Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
2d
Maintenance Supervisor
BAE Systems —Sunderland
- £45,177 a year
- Management
- Maintenance
- Supervising experience
Sports Centre Manager
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
13d

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1st line support jobs near hebron, nbl

Customer Management Representative (Maternity Cover)

Dräger UK & Ireland
Blyth

Apply Now

Job details

13 days ago

Benefits

Cycle to work scheme
Canteen
Discounted gym membership
Car scheme

Qualifications

Customer service
Microsoft Office
B2B
IT
Communication skills
Negotiation
Time management

Full job description

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

The primary focus of the Customer Management role is to assist customers and colleagues in all aspects of Customer Service including pre-sale support progress {enquiry & quotation} through to order progress and after sales support.

Customer Service

1st Line contact for customers and colleagues.
Telephone enquiry handling, including but not limited to:
Price requests and lead times.
Basic order progress call handling such as delivery dates and stock queries.
Basic quotation progress call handling such as status updates.
1st line support of product requirements.
Customer issue escalation and resolution.
Customer Aftercare in relation to orders such as the facilitation of supply of documentation.
Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer requests
Provide customers and colleagues with high level of customer service via communication routes such as phone, e-mail and webchat
Develop best practices regarding the level of Customer Service offered by the Commercial Operations Department, ensuring our customers and colleagues are supported and updated throughout their enquiry

Commercial Orderbook Reporting

Provide weekly reports on open orders / shipping dates for strategically Key Customers
Provide weekly reports on open orders / shipping dates for relevant Commercial colleagues who carry out Local Value-Added Activities I.e. Mobile Gas Detection Workshop
Provide weekly back orders report for relevant account managers within Sales and when required Marketing Managers.
Manage the Commercial Order book to ensure it is maximized and that customers are made aware of any delays or improvements in arrival of Purchase Orders when applicable, in the event of delays reasons are obtained from the Supply Chain and also if possible, alternatives are offered if available.

Systems

Concentrate on continual improvement cycle within the Customer Services processes, utilizing both established and newly deployed Global and Local system functionality.
Actively look to “onboard” customers to customer service focused systems such as the web shop as a route to markets for consumable product and ensure required products are available by working with the relevant colleagues.
Create and maintain accurate information within Draeger systems including but not limited to SAP and CRM

Shared responsibilities

All employees have a responsibility:

to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager - Customer Management Team Lead

Size of team/environment - Working in a team of 6 overall made up of both the Customer Management Team and Switchboard.

The Team make up a part of the Commercial Operations Department

Role Requirements

Education/Qualifications

Educated to Secondary Education level or equivalent commercial experience

Related Experience

Experienced in phone-based business to business customer service within a specialist team
Customer Service experience working within a sector that supplies critical equipment and services.

Skills, Special Competencies

Awareness of Draeger Products (none technical)
IT knowledge: MS Office, SAP and CRM.
Customer orientation
Ability to organise and prioritise
Ability to work as part of a team
Ability to multitask and work to deadlines
Reliability and attention to detail
Communication
Negotiation skills
Assertiveness
Time Management Skills
Empathy
Eye for Accuracy

Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days
Flexi scheme
Hybrid working available
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Salary sacrifice car scheme
Subsidised canteen
Discounted shopping & leisure vouchers
Cycle to Work
Gym membership discounts – up to 25%
Charity Giving scheme

We are open to flexible working and will consider a range of options, including adjustments to working hours, patterns, and location, depending on the needs of the role. If you have specific requirements, we encourage you to discuss them with us as part of the application process.

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

Apply Now

Refine Your Search

1st line support jobs in hebron, nbl

Customer Management Representative (Maternity Cover)

Financial Controls & Reporting Assistant

3rd Line Network Support Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Credit Control and Collections Clerk

Bank Support Worker - Adult Residential

Sustainability & Energy Specialist

Clinical Trials Coordinator

Estates Project Coordinator

Deputy Programme Director

IT Service Desk Engineer

Fiddle Tutor, Make Music Adults

Female Support Worker

Garment Technician

Northumbrian Folk Band Tutor, Make Music Adults

Folk Tutor, Make Music Adults

Service Desk Consultant - 2nd Line (Infrastructure)

Folk Rock Band Tutor, Make Music Adults

Maintenance Supervisor

Sports Centre Manager

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