Customer service manager Work, Jobs in Hebron, Nbl (with Salaries)

Community Services Lead (Customer Experience)
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
2d
Customer Service Manager
Morrisons —Amble
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Mitford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
2d
Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
13d
Assistant Manager
KwikFit —Ashington
- £30,968 a year
- Full-time
- Employee assistance programme
- Employee discount
7d
Marketing and Customer Service Manager
SkinBioTherapeutics —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Up to 50% travel
- Marketing
- Customer service
- Flexible schedule
Quick apply
10d
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Newcastle upon Tyne
- Full-time
- Management
- Bachelor's degree
- Leadership
20h
Head of Facilities Operations
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Whitley Bay
- £79,504 - £91,609 a year
- Full-time
Sales Manager
NEXT —Morpeth
- From £25,217 a year
- Weekend availability
- Employee discount
13d
Customer Service Team Leader
tombola —Sunderland
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Mentoring
Quick apply
F&B Commercial Manager
The Inn Collection —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Store Manager
Toolstation —Cramlington
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
7d
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
13d
Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve
Leisure Business Services —Low Fell
- £24,420.00 - £42,463.15 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
9d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Final Mile Territory Manager
Evri —Tyneside
- £35,500 - £41,000 a year
- Temporary
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount

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Community Services Lead (Customer Experience)

Northumberland County Council -
Morpeth

Quick apply

Job details

Full-time | Fixed term contract
£56,233 - £60,010 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

.NET
Leadership
Communication skills
British Sign Language

Full job description

Job Introduction

Community Services Lead (Customer Experience)

Full Time | 1 year fixed term | Hybrid Working with County Hall base

Are you an experienced leader with a passion for customer experience, service transformation and delivering high-quality public services?

We’re looking for an ambitious and forward-thinking Community Services Lead to play a key role in shaping and delivering our Customer Experience vision. This is an exciting opportunity to lead large-scale transformation activity, improve how services are designed and delivered, and ensure residents receive a seamless, modern and inclusive experience when they contact the Council

Why Join Us?

Residents, businesses and visitors are at the heart of everything we do. In this role, you’ll help ensure our services are accessible, efficient and responsive to customer needs.

Working closely with the Head of Customer Experience, you’ll influence strategic direction, lead transformation programmes and drive continuous improvement across services.

You’ll collaborate with colleagues across services to create better outcomes for our communities, modernising services while supporting digital inclusion and high-quality customer care.

What You’ll Lead

As our Community Services Lead, you will:

Lead and Inspire

Lead and motivate teams and stakeholders to deliver high-performing, customer-focused services
Champion a culture of continuous improvement, collaboration and innovation

Drive Transformation and Service Improvement

Shape and deliver the Council’s Customer Experience vision and transformation programme
Lead large-scale change initiatives, ensuring successful implementation and adoption
Redesign services and processes to improve efficiency, quality and customer satisfaction

Deliver Projects and Programmes

Manage complex transformation projects from design through to delivery and review
Coordinate governance, readiness activity and post-implementation evaluation
Ensure services transition smoothly to new systems and ways of working

Use Data and Insight to Improve Services

Oversee the use of performance, demand and customer insight data to inform decision-making
Strengthen reporting, forecasting and performance management approaches
Turn insight into practical improvements that enhance customer outcomes

Champion Inclusion and Partnership Working

Promote inclusive service design and digital accessibility
Work with partners and stakeholders to deliver joined-up solutions
Represent Customer Experience services across the organisation and externally

About You

You’ll bring:

Relevant professional qualification or equivalent strong experience leading customer-focused services, transformation or service improvement
Expertise in multi-channel customer contact environments, systems and best practice
A proven track record of delivering change programmes and improving performance
Confidence using data and insight to drive decisions and improve outcomes
Excellent leadership, communication and influencing skills
Experience managing teams, budgets and competing priorities in a complex environment

You will be:

Strategic, able to see the bigger picture and shape long-term direction
A positive change leader who can bring people with you
Analytical and data-driven in your approach
Passionate about delivering inclusive, customer-focused services that make a difference

Make a Difference

If you’re motivated by transformation, passionate about improving services, and committed to delivering excellent customer experiences, we’d love to hear from you.

Join us and help create a Customer Experience service that works better for residents, communities and colleagues across Northumberland.

For an informal discussion about the role contact Sarah Green, Head of Customer Experience, at [email protected]

Why choose us?

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Quick apply

Refine Your Search

customer service manager jobs in hebron, nbl

Community Services Lead (Customer Experience)

Customer Service Manager

Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Customer Director

Assistant Manager

Marketing and Customer Service Manager

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Area Manager, Customer Fulfillment

Head of Facilities Operations

Sales Manager

Customer Service Team Leader

F&B Commercial Manager

Store Manager

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Operations Manager - Lefties Newcastle

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Client Success Manager

Customer Success Manager Supplier

Final Mile Territory Manager

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