2nd line support engineer Work, Jobs in Heckfield, Ham (with Salaries)

2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
6d
IT Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- Windows
- Computer networking
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
3d
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
3rd Line Network Engineer
Leidos —Farnborough
- £44,700 - £57,300 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Work from home
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
12d
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
Support Services Engineer
Exclusive Networks —Alton
- Monday to Friday
- Hybrid work
- Communication skills
- Free parking
- Work from home
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
13d
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Communication skills
- Free parking
Quick apply
12d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook

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2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
You must have a valid UK driving license and your own car - business mileage is reimbursed. Do you have a valid driver's license?
£27,000 - £35,000 a year
Quick apply
6d
2nd Line Support Consultant
BCN Group —Reading
Managing the timely resolution of open calls and call actions across all customers. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and…
£30,000 - £35,000 a year
Quick apply
3d

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2nd Line Technical IT Support Engineer

Hotality IT Solutions Ltd
Basingstoke

Quick apply

Job details

Permanent | Full-time
£27,000 - £35,000 a year
6 days ago

Benefits

Free parking
Annual leave
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Hospitality
Technical troubleshooting
Desktop support
Driving Licence
Ticket management
English
User account management
Computer hardware
ESXi

Full job description

Company Description Hotality IT Solutions Ltd is a specialist IT consultancy providing support and outsourcing services to the hospitality sector, with nationwide coverage and 24/7/365 support. The company focuses on 4- and 5-star independent hotels and small groups, delivering tailored IT projects, solutions, and ongoing IT support.

Role Description The 2nd Line Technical IT Support Engineer is a full-time role based in Basingstoke from 9am to 6pm weekdays. This position involves providing advanced technical support for hospitality clients, escalating issues to 3rd line support as needed, and ensuring the smooth operation of IT systems and infrastructure. Day-to-day responsibilities include diagnosing and troubleshooting hardware, software, and network problems, performing system administration tasks, and managing user accounts and permissions. The engineer will respond to help desk tickets, document solutions, support project rollouts, and work closely with hotel staff and internal teams to maintain high service levels and system availability.

You must have a valid UK driving license and your own car - business mileage is reimbursed. (This is not a work-from-home role.) With 28 days annual leave including England bank holidays.

We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa.

You would have the option to join the on-call rota if desired, shared with other engineers, with escalation to a 3rd-Line engineer.

If you have previous experience of providing IT support and services to the hospitality industry this would be advantageous. Experience of installing, configuring and troubleshooting Windows desktops and applications is essential. Knowledge of troubleshooting Windows servers, HyperV, ESXi, Mitel and 3CX, networking and hotel systems is useful but by no means essential.

The hospitality industry is all about providing good customer service, and that’s exactly the same for us too, so you would need to share this same positive customer-focused ethos.

If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary between £27,000 – £35,000 depending upon experience.

Benefits include private medical cover, great workplace pension that puts you in control (unlike many other Employers pension schemes), training in many IT systems, services and hardware, two £50 Amazon vouchers a month drawn as a competition amongst the engineers, team meals, away-days and happy staff.

If this appeals please send a copy of your CV to us.

Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies. A subsidiary company of Hotality Group Ltd.

Job Types: Full-time, Permanent

Pay: £27,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance

Application question(s):

Do you have a valid driver's license? Yes or No:
Are you comfortable working in an onsite setting? Yes or No:
Are you happy commuting to Basingstoke and live within 30 miles of Basingstoke? Yes or No:
Are you a fluent English speaker? Yes or No:

Experience:

2nd Line IT Support: 1 year (required)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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