Case manager Work, Jobs in Heckfield, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
4d
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
Head of Operations & Performance
UK HGV —Farnborough
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Quick apply
10h
Employee Relations Executive
Merlin Entertainments —Basingstoke
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Employee assistance programme
- Employee discount
6d
HR Business Partner - Employee Relations
KION Group AG —Basingstoke
- Full-time
- Human resources
- Leadership
- Relocation assistance
- Annual leave
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Employee Relations Advisor
Thames Water Utilites —Reading
- Up to £45,000 a year
- Part-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
5d
Talent and Development Manager
Ericsson —Reading
- Project management
- Training & development
- Communication skills
Family Help Deputy Pod Manager
Wokingham Borough Council —Wokingham
- £52,414 - £56,732 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
Multi Discipline Therapist
Essential Therapeutic Care —Reading
- £40,000 - £48,000 a year
- Part-time
- Master's degree
- Experience working with children
- IT
- Free parking
Quick apply
9d
Integrated Campaigns and Programs Manager – EMEA
Extreme Networks —Reading
- £60,000 - £80,000 a year
- Full-time
- Remote
- Marketing
- English
- Bachelor's degree
Quick apply
Director Wallet & Card Program - Xe
Xe —Bracknell
- Full-time
- Leadership
- Employee stock purchase plan
- Annual leave
Quick apply
Client Manager - Financial Services, UK and Ireland
Lenovo —Farnborough
- Full-time
- Sales
- Financial services
- Leadership
- Free parking
- Life insurance
Business Development Manager
Mysoft —Church Crookham
- £40,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
da Vinci Cardiovascular Program Specialist
Intuitive Surgical —Reading
- Day shift
- Nursing
- Sales
- Bachelor's degree
Site Security Manager
Wilson James —Reading
- £53,311 a year
- Full-time
- First Aid Certification
- Training & development
- Leadership
- Annual leave
- Employee discount
13d
Customer Relations Agent (UK&I)
HP —Reading
- Full-time
- CRM software
- No travel
2d

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case manager jobs near heckfield, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

case manager jobs in heckfield, ham

Complaints & Resolution Manager

Customer Success Manager

Assistant Customer Service Manager

Contract - Customer Relations Coordinator

Associate Case Processing Manager (Line Management position)

Head of Operations & Performance

Employee Relations Executive

HR Business Partner - Employee Relations

Senior Customer Success Manager

Employee Relations Advisor

Talent and Development Manager

Family Help Deputy Pod Manager

Multi Discipline Therapist

Integrated Campaigns and Programs Manager – EMEA

Director Wallet & Card Program - Xe

Client Manager - Financial Services, UK and Ireland

Business Development Manager

da Vinci Cardiovascular Program Specialist

Site Security Manager

Customer Relations Agent (UK&I)

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