Service leader Work, Jobs in Heckmondwike, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Lifeguard
Kirklees Active Leisure —Liversedge
- £12.71 an hour
- Part-time
- In-person
- School
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Team Leader
HM Courts and Tribunals Service —Leeds
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
13d
Service Controller – Team Leader
Briggs Equipment —Dewsbury
- £40,000 - £45,000 a year
- Weekend availability
- IT
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Funeral Director / Funeral Arranger & Branch Lead – Leeds
Gooding Funeral Directors —Leeds
- £29,000 - £35,000 a year
- Overtime
- Heavy lifting
- Driving
- IT
Quick apply
13d
Cinema Team Leader
The Light, Huddersfield —Huddersfield
- £13.60 an hour
- Part-time
- Communication skills
- Employee discount
- Life insurance
Quick apply
2h
Assistant Director of Repairs and Maintenance
Accent Group Ltd —Bradford
- £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Conservatory Assistant Manager
Coral Windows —Bradford
- £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Metering Team Leader
Yorkshire Water —Bradford
- £42,138 - £52,672 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Annual leave
- Flexible schedule
5d
Transport Planning Manager
EasyBathrooms —Wakefield
- £45,000 a year
- Full-time
- Contracts
- APIs
- IT
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
Network Rail —Leeds
- £27,464 a year
- Full-time
- English
- Annual leave
- Employee discount
7h
Personal Assistant (Executive Support Team)
West Yorkshire Fire & Rescue Service —Birkenshaw
- £12,339 - £12,753 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
8d
Operational Team Leader
Minster Law —Wakefield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Operational Team Leader
NHS Resolution —Leeds
- £66,582 - £77,368 a year
- Management
- English
- Communication skills
- Annual leave
- Employee assistance programme
11d
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
6d
Team Leader
HM Courts & Tribunal Service —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
13d
Continuous Improvement Manager
Mars —Batley
- £70,000 a year
- Full-time
- Engineering
- Continuous improvement
- No degree
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
11d

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service leader jobs near heckmondwike, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

service leader jobs in heckmondwike, wyk

Customer Resolution Team Leader

Lifeguard

Team Leader

Service Controller – Team Leader

Team Leader - RRRM

Funeral Director / Funeral Arranger & Branch Lead – Leeds

Cinema Team Leader

Assistant Director of Repairs and Maintenance

Conservatory Assistant Manager

Service Analyst

Metering Team Leader

Transport Planning Manager

Customer Service Assistant

Personal Assistant (Executive Support Team)

Operational Team Leader

Operational Team Leader

Team Leader

Team Leader

Continuous Improvement Manager

Claims Notification Handler

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