Job advert – Referral Coordinator
Ready to make an impact? Why not consider joining us as a Referral Coordinator within Hull Division of Modality Partnership!
If you are highly organised, enjoy working to deadlines, have excellent administration skills, and want to play a key role in supporting patients on their healthcare journey, we want to hear from you!
Apply now and join a team that values Commitment, Accountability, Respect, and Excellence (CARE).
We are looking for Referral Coordinators to join our team at New Hall Surgery on a part-time basis (22.5 hours per week working on a Monday, Thursday and Friday). This is much more than a traditional administration role. You will be a vital member of the team, ensuring patient referrals to secondary care and external healthcare providers are processed accurately, efficiently, and within required timescales.
Using a variety of referral systems, portals, and clinical software, you will help patients access the care they need while supporting clinicians and practice teams across the division.
If you are a proactive problem-solver who enjoys working in a fast-paced environment and wants to make a meaningful difference to patient care, this could be the role for you.
Why join us?
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Main Duties of the Job
This is a dynamic and varied referral administration role requiring excellent organisational skills, attention to detail, and the ability to manage multiple priorities. You will play a key role in ensuring referrals are processed accurately and efficiently, supporting patients to access secondary care and specialist services in a timely manner.
You will work collaboratively with clinicians, practice teams, and external healthcare providers while making full use of referral management systems and digital technologies.
Key responsibilities include:
- Processing patient referrals to secondary care and external healthcare providers accurately and within agreed timescales
- Managing referral workflows, prioritising urgent requests, and ensuring all supporting information is complete
- Using referral portals, clinical systems, and digital technologies to support efficient referral management
- Providing referral support across practices within the division as required
- Maintaining accurate records and ensuring compliance with organisational procedures and NHS requirements
- Supporting clinicians and colleagues with referral-related queries and administrative tasks
- Contributing to service improvements through innovation, flexibility, and effective problem-solving
You will need strong organisational skills, initiative, and the ability to work effectively under pressure. In return, you will be rewarded with meaningful work, opportunities to develop specialist knowledge, and the satisfaction of supporting patients throughout their healthcare journey.
Overview of Your Organisation
Our Hull practices are part of Modality Partnership, one of the UK's largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing new technologies and efficient ways of working to enhance service delivery.
In this role, you will develop valuable referral pathway knowledge and administration expertise while helping to improve systems, processes, and patient outcomes across the organisation. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life through every interaction and task.
You'll gain a strong mix of administrative, digital, and healthcare pathway experience, playing an active role in supporting both patient care and operational excellence.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you are looking for a rewarding role where your organisation, commitment, and attention to detail can make a genuine difference, apply now and grow your career with us in Hull Division, Modality Partnership.
Job Description
You should refer to the supporting documents for a full Job Description outlining the core responsibilities of the role.
· To provide efficient referral co-ordination for GPs and associated health professionals as required.
· To assist clinical staff by making appropriate telephone and electronic referrals.
· To assist clinical staff by obtaining information about the progress status of referrals when requested.
· To expedite appointments and tests as required.
· To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed.
· To type and proof-read letters, provided by clinicians, for quality assurance purposes.
· To manage Practices’ e-referrals system and make appointments, bookings and admissions as required.
· To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner.
· To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries
· To arrange patient transport/ambulance where necessary.
· To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them.
· To monitor progress of 2-week wait referrals.
· To maintain records in the clinical system in an accurate and secure manner.
· To assist the central Clinical Support team with all clerical and administrative duties as required.
· To send and receive faxes and ensure distributed accordingly.
· To maintain address book on the computer system.
· To establish and maintain filing and administrative systems, so that written, or computer information is easily accessible and secure.
· To check and respond regularly to tasks, emails and other notifications.
· To undertake general administration duties, filing, photocopying and other PA work at clinicians’ request.
· To assist with the gathering of statistics and information when required.
· To attend meetings as required and participate in PLT sessions.
· To participate in the induction and training of new team members to ensure they meet their objectives.
· To ensure learning from individually attended training sessions is cascaded to all members of the team.
· To provide cover for members of the central Clinical Support team during periods of sickness and annual leave.
· To undertake any other duties commensurate with the scope of the role and within own skill set as requested.
NB: This job description outlines the key duties that are expected of you within the role of Referral Co-ordinator although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
You will thrive if you enjoy administration, managing competing priorities, working with digital systems, supporting patients, and developing expertise in referral pathways and healthcare processes.
If you are seeking a challenging and rewarding role within a growing and supportive organisation, we'd love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
Right to work: Proof of UK working eligibility required at interview.
References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person Specification: What are the minimum requirements all candidates need to meet?
Qualifications and Experience We require high-performing team members to join our team with:
Knowledge
- GP practice protocols and procedures
- NHS systems and healthcare administration processes
- Referral pathways and referral management processes
- Medical terminology
- MS Office applications including Word, Outlook and Excel
- Previous NHS, healthcare administration, or referral management experience preferred
Skills
- Accurate typing and word processing skills
- Excellent organisational and time management skills
- Ability to prioritise workload and manage competing deadlines
- Diary management skills
- Strong communication and interpersonal skills
- Computer literate and adaptable to new systems and ways of working
- Ability to work independently and as part of a team
Personal Qualities
- Professional approach to work
- Excellent telephone manner
- Excellent communication skills
- Organised, proactive, and reliable
- Flexible and adaptable to changing priorities
- Committed to delivering high-quality patient service
- Team player with a positive and professional attitude
- Able to maintain confidentiality and work with discretion
Pay: £12.71 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Work Location: In person
