Support engineer Work, Jobs in Hedon, Ery (with Salaries)

1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
9d
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
Drainage Engineer
Metro Rod —Kingston upon Hull
- £32,760 - £39,870 a year
- Overtime
- Customer service
Lead Technical & O&M Delivery Co-ordinator
EnergyForce Limited —Tickton
- £30,000 - £55,000 a year
- Full-time
- Software troubleshooting
- Maintenance
- English
Quick apply
Electrical Department Administrator
WCM National Ltd —Hessle
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
13d
Administrator
Playtech —Kingston upon Hull
- Full-time
- Microsoft Excel
- Communication skills
Quick apply
Technical Support Engineer (Level 1)
Stonemere IT —Kingston upon Hull
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Engineer
Peel Ports —Barrow-Upon-Humber
- Communication skills
- Annual leave
- Employee assistance programme
PAT Testing Engineer Hull
JR PAT Testing —Kingston upon Hull
- Part-time
- Travel
- Flexible schedule
EUC Engineer
British Steel —Scunthorpe
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Supportability Engineer
BAE Systems —Brough
- £49,400 a year
- Hybrid work
- Engineering
- No degree
6d
Project Engineer
Boston Energy —Hessle
- Full-time
- Engineering
Quick apply
3d
Graduate Software Engineer
BAE Systems —Brough
- £34,000 a year
- Master's degree
- Bachelor's degree
VacancyTitle: Engineering Manager
Rubix —Grimsby
- Management
- Analysis skills
- IT
Warranty Engineer
Victory Leisure Homes —Kingston upon Hull
- £43,000 - £49,000 a year
- Full-time
- Customer service
- Organisational skills
- Construction
- Employee assistance programme
- Employee discount
Quick apply
19h
Graduate Support Engineer
BAE Systems —Brough
- £34,000 a year
- Master's degree
- Bachelor's degree
Validation Engineer
Reckitt —Kingston upon Hull
- Communication skills
- Employee assistance programme
- Life insurance
Mechanical Engineer
FIND. —Kingston upon Hull
- £39,000 - £41,000 a year
- Full-time
- Maintenance
- Travel
- Mentoring
- Annual leave
Quick apply
Engineering Apprenticeship
Dunbia —Bridlington
- £12.71 an hour
- Full-time
- Computer literacy
- Maintenance
- English
- Free parking
1d

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1st Line Support Engineer – Layer8

Spencer Group -
Kingston upon Hull

Apply Now

Job details

9 days ago

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Job Description

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Requirements and Qualifications

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Apply Now

Refine Your Search

support engineer jobs in hedon, ery

1st Line Support Engineer – Layer8

1st Line Support Engineer

Drainage Engineer

Lead Technical & O&M Delivery Co-ordinator

Electrical Department Administrator

Administrator

Technical Support Engineer (Level 1)

Senior Technical Support Engineer (Level 3)

Assistant Engineer

PAT Testing Engineer Hull

EUC Engineer

Supportability Engineer

Project Engineer

Graduate Software Engineer

VacancyTitle: Engineering Manager

Warranty Engineer

Graduate Support Engineer

Validation Engineer

Mechanical Engineer

Engineering Apprenticeship

I want to receive the latest job alerts for support engineer in hedon, ery

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