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Facilities Assistant

Wates -
Glasgow

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Job details

Permanent

Benefits

Company pension
Car scheme

Qualifications

Facilities management
First aid
Communication skills

Full job description

Facilities Assistant

Location: Glasgow
Company: WPS
Contract: Full-time, Permanent

About the Role

WPS are seeking a proactive and customer-focused Floor Captain / Facilities Assistant to support our client ACCA in Glasgow.

This is a dynamic, front-of-house role where you'll be responsible for delivering a high-quality workplace experience while ensuring the smooth day-to-day operation of facilities services.

Key Responsibilities

Health & Safety: Conduct regular checks across the workplace, ensuring a safe and compliant environment
Contractor Management: Supervise and coordinate contractors on-site, ensuring work is completed safely and efficiently
SLA Delivery: Monitor and ensure reactive maintenance tasks are completed within agreed service levels
Logistics & Deliveries: Manage the receipt, handling, and distribution of deliveries across the site
Mailroom Operations: Process, record, and distribute incoming and outgoing mail
Event & Meeting Setup: Prepare rooms and spaces in line with client requirements
Manual Handling: Carry out general physical tasks safely and effectively
Emergency Response: Act as Fire Marshal and First Aider when required
Front of House: Provide a welcoming presence, supporting staff and visitors and communicating key health and safety guidance
Security & Access: Programme and issue ID cards, maintaining access control standards
Issue Resolution: Investigate, log, and escalate faults or issues promptly
Reception Support: Provide cover for reception duties as needed
File Management: Coordinate retrieval, storage, and delivery of files

What We're Looking For

✅ Essential

Previous experience in facilities management, workplace support, or a customer-facing role
Strong communication and interpersonal skills
A proactive, organised approach with excellent attention to detail
Ability to manage multiple tasks in a fast-paced environment
Commitment to health & safety and service excellence

Desirable

Experience in a corporate or professional services environment
First Aid or Fire Marshal training (or willingness to undertake)
Familiarity with facilities or helpdesk systems

Personal Qualities

We're looking for someone who is:

Friendly and professional, with a strong customer focus
Reliable and adaptable, able to respond to changing priorities
Solution-oriented, taking initiative to resolve issues
A team player who builds strong relationships with colleagues and stakeholders

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Benefits

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

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