Complaints manager Work, Jobs in Hellaby, Syk (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Communication skills
Quick apply
6d
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
3d
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
7d
Communications and Engagement Manager
Forestry England —Mansfield
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
Operations Support Manager
Mitie —Doncaster
- Computer literacy
- Organisational skills
- Computer skills
Practice Manager
Mexbotough Health Centre —Mexborough
- £25,420.00 - £55,684.39 a year
- Part-time
- Business development
- Human resources
- Recruiting
- Free parking
Quick apply
3d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Organisational skills
Quick apply
2d
Service Manager - MHFS
Target Housing —Doncaster
- £34,980 a year
- Full-time
- Organisational skills
- Training & development
- Annual leave
Quick apply
1d
Accommodation Manager
MCR Property Group Ltd —Sheffield
- £38,000 - £40,000 a year
- Hospitality
- Sales
- Microsoft Office
Quick apply
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Budgeting
Retail Bureau Manager
Eurochange —Rotherham
- £14 an hour
- Full-time
- Organisational skills
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Leisure Operations Manager - New Opening
Village Hotel - Sheffield - Leisure —Sheffield
- £28,000 - £30,000 a year
- Full-time
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
18h
Quality Manager
Exlabesa Extrusion Doncaster —Doncaster
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- ERP systems
- Analysis skills
- Free parking
Quick apply
9d
Customer Liaison Advisor/Complaints Handler
SolarXpress —Featherstone
- From £26,500 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Mental Health Liason Co-ordinator (part-time)
GASPED —Wakefield
- Part-time
- Hospital
- Research
- Bachelor's degree
Quick apply
1h
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Employee discount
Area Service Manager
Jungheinrich UK —Sheffield
- Computer literacy
- Analysis skills
- Continuous improvement
Quick apply
Manager Administration Consulting
Brightwell —Chesterfield
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Operational Support Grade - HMP Hatfield (Prison Support Role)
Ministry of Justice —Doncaster
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3d

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
6 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, hybrid with 2 days from home after probation

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: Hybrid remote in Sheffield

Quick apply

Refine Your Search

complaints manager jobs in hellaby, syk

Complaints Manager

Head of Estates Services

Senior Partnerships Manager

Communications and Engagement Manager

Operations Support Manager

Practice Manager

Triage Case Officer

Complaint Handler

Service Manager - MHFS

Accommodation Manager

Communications and Engagement Manager

Retail Bureau Manager

Leisure Operations Manager - New Opening

Quality Manager

Customer Liaison Advisor/Complaints Handler

Mental Health Liason Co-ordinator (part-time)

Customer Service Advisor

Area Service Manager

Manager Administration Consulting

Operational Support Grade - HMP Hatfield (Prison Support Role)

I want to receive the latest job alerts for complaints manager in hellaby, syk

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