Job Ref: INT25761
Branch: The View Hotel Eastbourne
Location: The View Hotel Eastbourne, East Sussex
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible to include weekends
Hours per week: 20-32 per week
Posted date: 11/08/2026
Closing date: 10/09/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
Within our portfolio, we are proud to operate exceptional properties including The View Hotel Eastbourne, where we deliver outstanding guest experiences in a unique coastal setting, combining strong service culture with local character and hospitality excellence.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food beverage
- Access to Stream – access up to 40% of your pay as it is earned, plus the option to set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay – giving you peace of mind when you need it most
- Minimum of 30 days holiday (pro-rated for part-time positions)
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Career and lifestyle breaks – allowing you to take time off for key life events
- Free staff parking
A day in the life of…
As our Hotel Reservations Agent, you’ll be responsible for handling the reservations process from start to finish for our guests. You’ll ensure every guest enjoys a seamless booking experience and that all reservations are accurate, up to date, and processed in line with brand standards.
This includes managing reservation systems, responding to guest enquiries via phone, email, and online channels, and liaising with other hotel departments to ensure smooth communication and service delivery. You’ll ensure all reservations are correctly recorded, amended where required, and confirmed in a timely manner.
You’ll also support with managing room availability, rates, and inventory controls, helping to maximise occupancy and revenue performance while maintaining excellent service standards.
This position is offered on a annualised hours contract. This means your working hours are calculated over the course of the year rather than on a fixed weekly basis. Your shifts will be scheduled according to business needs, allowing flexibility during busier and quieter periods, while ensuring your total contracted hours are met across the year.
The benefits of this contract type include greater flexibility in your work-life balance, more variation in shift patterns, and the ability to plan time off more effectively around quieter operational periods, while still having the security of a guaranteed annual hours contract and consistent pay spread across the year.
What do we need from you?
- Strong communication skills: You’ll confidently interact with guests, colleagues, and other departments, providing clear and professional information at all times
- Attention to detail: You’ll ensure all reservations are accurate, complete, and correctly updated, spotting and resolving discrepancies quickly
- Customer service focus: You’ll be passionate about delivering excellent guest experiences and handling enquiries efficiently and professionally
- Organisational skills: You’ll be able to manage multiple tasks, systems, and requests while maintaining accuracy under pressure
- IT systems confidence: You’ll be comfortable working with reservation systems and basic hotel technology
- Team collaboration: You’ll work effectively with colleagues across the hotel to ensure smooth operations and a consistent guest journey
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Join Our Dynamic Team at The View Hotel Eastbourne!
Are you passionate about hospitality and delivering exceptional service? We’re looking for dedicated, friendly, and energetic individuals to join our growing team. With over 100 team members, we pride ourselves on a supportive and welcoming culture where success is shared.
If you thrive in a fast-paced environment and are eager to exceed guest expectations, The View Hotel Eastbourne is the perfect place to build your career. We offer competitive rates, development opportunities, and a fun, collaborative workplace. Ready to make your mark with us?
Apply today and become part of something special!
What We Offer:
- Competitive Rates – all exceeding the National Living Wage.
- Employee Recognition – Annual Staff Awards, Monthly Departmental Activities, Employee Acknowledgement
- Career Growth – Development opportunities within a supportive environment.
If you’re ready to be part of our success, we’d love to hear from you!
About The View Hotel Eastbourne:
Stay with us by the sea. The View Hotel Eastbourne, situated on the main promenade, offers a unique luxury experience with 130 modern ensuite rooms. Most public spaces, including our bar, restaurant, meeting event rooms, and guest room balconies, feature stunning views of the English Channel. We’re passionate about ensuring our guests have everything they need for an unforgettable stay.
About Aimbridge EMEA:
The View Hotel Eastbourne is proudly managed by Aimbridge EMEA on behalf of Unite the Union. Aimbridge EMEA manages an extensive portfolio of hotels across Europe, the Middle East, and Africa, offering a wealth of opportunities for career growth. Visit our careers site for the latest job openings: Aimbridge EMEA Careers.
