Complaints manager Work, Jobs in Helmshore, Lan (with Salaries)

Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Assistant Service Centre Manager
General Anaesthetic Services Ltd —Keighley
- £36,000 - £41,000 a year
- Overtime
- Maintenance
- Assembly
- Continuous improvement
- Free parking
Quick apply
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
10d
Service Manager - Supported Living
Independence Support Ltd —Bolton
- From £40,000 a year
- Full-time
- Team management
- Mentoring
- In-person
Quick apply
14d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
6d
Head of Quality
PH Care Group —Preston
- £60,000 - £65,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Overnight Night Manager
The Last Drop Village —Bolton
- From £14.90 an hour
- Full-time
- Hotel
- Team management
- Food service experience
- Free parking
- Employee discount
Quick apply
Personal Injury Solicitor/Office Manager
Quaint Legal Limited —Bolton
- £45,000 - £60,000 a year
- Full-time
- Supervising experience
- Team management
- Leadership
Quick apply
11d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
4d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
6d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
7d
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
- Full-time
13d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
6d
Area Property Operations Manager
Ministry of Justice —Accrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Contracts
- Annual leave
- Employee discount
20h
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
3d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
14d

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Operations Manager Niche and DER

Davies -
Preston

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Succession planning
Operations management
Stakeholder liaison
Performance management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Risk management
Conflict management
Operational strategy development
Change leadership
Professional development mentoring
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Operations leadership experience

Full job description

Description

Claims UK & Ireland | Niche & DER Division Preston / Hybrid Reporting to: Operations Director
Lead Operational Excellence. Drive Performance. Shape the Future.

Are you a proven contact centre Manager with a passion for people, performance, and continuous improvement?

We're looking for an experienced Operations Manager to lead a high-performing team within our Niche and DER business. This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast-paced claims environment.

Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately 250 FTE, including a critical 24/7 emergency response contact centre and claims operation.

Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ?

You'll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive.

What will your day look like:

Lead, mentor and coach Team Managers across remote and hybrid locations.
Create a culture built on accountability, engagement, collaboration and continuous improvement.
Support performance management through regular coaching, feedback and development planning.
Identify and nurture future talent, ensuring succession plans are in place across the division.

Deliver key operational and telephony KPIs across the business.
Develop resourceful and innovative plans to optimise performance, including surge planning and capacity management.
Partner with the Resource Planning Manager to develop recruitment and workforce strategies aligned to future growth.
Work closely with recruitment teams to maintain strong candidate pipelines and workforce readiness.

Identify opportunities to streamline processes from policy inception through to claim resolution.
Analyse operational data, trends and performance metrics to identify inefficiencies and drive improvement initiatives.
Partner with cross-functional teams across Niche and DER to implement automation and process enhancements.
Champion a culture of innovation and operational excellence.

Maintain robust compliance standards across all operational activity.
Ensure adherence to regulatory requirements, company policies and industry best practice.
Stay informed of market and legislative changes, implementing operational adjustments where required.
Conduct regular audits and reviews to mitigate operational risk and maintain quality standards.

Collaborate with customer service teams to effectively manage customer enquiries, complaints and escalations.
Champion initiatives that enhance the customer journey and overall experience.
Analyse customer feedback, NPS and customer outcome measures to implement meaningful improvement plans.
Drive market-leading customer satisfaction and Trustpilot performance.

Support the delivery of strategic business objectives and operational plans.
Manage departmental budgets effectively and deliver against financial targets.
Identify emerging market trends, growth opportunities and competitive threats.
Provide operational insight that supports business development and revenue growth.

#INDUKI

Knowledge and Abilities:

Proven success in an insurance operations leadership role.
Strong experience within Property, Niche or related insurance sectors.
Demonstrable track record of driving operational improvements and delivering business results.
Experience leading large teams through Team Managers in remote and hybrid environments.
Strong understanding of insurance products, underwriting principles and claims processes.
Knowledge of insurance regulation, compliance frameworks and risk management practices.

Inspirational leadership style with the ability to motivate and influence teams at all levels.
Strong commercial awareness and strategic thinking capability.
Excellent decision-making, problem-solving and conflict-resolution skills.
Data-driven approach with strong analytical and reporting capabilities.
Outstanding communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for delivering exceptional customer experiences.
Adaptable, resilient and comfortable leading change initiatives.
Commitment to maintaining the highest ethical and professional standards.

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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complaints manager jobs in helmshore, lan

Operations Manager Niche and DER

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