Specialist, client operations Work, Jobs in Helmshore, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Management Accountant (Manufacturing)
Hawthorn One Ltd —Haslingden
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Planning Coordinator
Contel LTD —Accrington
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
13d
Data Analyst
SolutAI UK Ltd —Accrington
- £36,420 - £39,443 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Flexitime
Quick apply
2d
Estate Agent Selling Luxury Homes
Fine & Country —Altrincham
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Compliance Information Specialist - HVAC
OnwardHomes —Accrington
- £40,650 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
9d
Senior Specialist, Client Operations Representative
The Bank of New York Mellon Corporation —Manchester
- Weekend availability
- Management
- Bachelor's degree
- AI
10d
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
8d
Client Services Manager
Staci —Blackburn
- From £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Customer Service Manager
Elis —Chorley
- Up to £50,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
13d
Office Manager
UK DEFENCE SERVICES LTD —Bury
- £38,700 - £41,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Estate Agent selling Luxury Homes
Fine and Country —Altrincham
- £100,000 a year
- Remote
- Work from home
- Flexible schedule
Specialist, Client Operations Representative II
The Bank of New York Mellon Corporation —Manchester
- Weekend availability
- Bachelor's degree
- AI
- Communication skills
9d
Specialist, Client Operations II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Business development
- Bachelor's degree
- Leadership
8d
Operations Specialist III, Aerospace & Defense (UK)
Airspace —Manchester
- £48,000 - £61,000 a year
- Remote
Quick apply
Duty Pharmacy Manager - Haslingden
Tesco UK —Haslingden
- Up to £52,000 a year
- Full-time
- IT
CRM Manager
Steer —Manchester
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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specialist, client operations jobs near helmshore, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

specialist, client operations jobs in helmshore, lan

Head of Customer Experience

Management Accountant (Manufacturing)

Specialist, Client Operations

Planning Coordinator

Data Analyst

Estate Agent Selling Luxury Homes

Compliance Information Specialist - HVAC

Senior Specialist, Client Operations Representative

Major Incident Management Lead

Senior Specialist, Client Operations

Client Services Manager

Customer Service Manager

Office Manager

Operations Team Leader - Specialist Services

Estate Agent selling Luxury Homes

Specialist, Client Operations Representative II

Specialist, Client Operations II

Operations Specialist III, Aerospace & Defense (UK)

Duty Pharmacy Manager - Haslingden

CRM Manager

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