As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification.
Working closely with the Workday Specialist and wider HR and Payroll teams, the apprentice will provide technical and user support across the organisation, assist with system optimisation, analyse data, troubleshoot issues, and support continuous improvement initiatives.
The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.
Main Duties
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Deliver first-line support to Workday users across the business
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Assist employees with system access, navigation, and user queries
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Support troubleshooting activities for Workday and related systems
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Help maintain support documentation and user guidance materials
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Configure and maintain digital devices and user system settings where required
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Prioritise workload effectively to meet deadlines and service expectations
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Track progress of support requests and assigned tasks
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Support project activities and system updates within agreed timelines
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Demonstrate effective organisation and time management skills
Compliance & Data Management
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Follow company policies relating to data protection, confidentiality, and GDPR
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Ensure sensitive employee and payroll information is handled securely
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Understand the importance of cyber security and secure system usage
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Support compliance with internal processes and relevant legislation
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Use Microsoft Excel and reporting tools to analyse system data
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Support data validation and identify inconsistencies or trends
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Assist with reporting and data cleansing activities
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Maintain accurate records of support requests and resolutions
Systems & Continuous Improvement
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Identify opportunities to improve system processes and user experience
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Support testing of new functionality, updates, and enhancements within Workday
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Assist in streamlining processes to improve efficiency across HR and Payroll operations
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Contribute ideas for continuous improvement initiatives
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Investigate and support the resolution of system-related issues
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Assist with diagnosing user and technical problems
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Support root cause analysis activities where appropriate
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Work with internal teams and external support providers when required
Teamwork & Communication
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Work closely with the Workday Specialist, Payroll team, and wider business users
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Build positive working relationships with colleagues across departments
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Communicate technical information clearly to non-technical users
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Deliver a professional and customer-focused support service
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Log and monitor support issues accurately
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Escalate complex technical problems appropriately
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Provide updates to users on progress and resolutions
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Ensure issues are resolved within agreed service expectations
System Configuration
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Support setup and configuration of user accounts, permissions, and system access
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Assist with device and software configuration activities
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Maintain accurate records of configurations and updates
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Support users with hardware and software-related queries where required
