help desk analyst Work, Jobs in hemel hempstead, eng (with Salaries)

Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
4d
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
4d
Shift Customer Service Network Analyst
Motorola Solutions —Hemel Hempstead
- Full-time
- Customer service
- Analysis skills
- Travel
- Employee stock purchase plan
- Employee assistance programme
10d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
2d
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
Investor & AML Operations Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Research Analyst (Multi-Asset)
Janus Henderson —London
- Hybrid work
- Communication skills
- Python
Service Desk Analyst (End User Computing Analyst)
JATO —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
Service Desk Analyst
Tindall Riley —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
1d
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst (End User Computing Analyst)
JATO Dynamics —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
10d
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
11d
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills
2d
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Application Support Analyst
Scotiabank —London
- Weekend availability
- Computer Science
- Sales
- Maintenance
- Flexible schedule
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d

I want to receive the latest job alerts for help desk analyst in hemel hempstead, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near hemel hempstead, eng

Service Desk Analyst

Sysco -
Hemel Hempstead

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Hemel Heampstead - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Hemel Heampstead, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

Refine Your Search

help desk analyst jobs in hemel hempstead, eng

Service Desk Analyst

Junior Application Support Analyst

Junior Application Support Analyst

Shift Customer Service Network Analyst

Support Analyst

1st Line support Analyst

Analyst, Digital Delivery

Investor & AML Operations Analyst

Research Analyst (Multi-Asset)

Service Desk Analyst (End User Computing Analyst)

Service Desk Analyst

Application Support Analyst

Research Analyst - Equities

Service Desk Analyst (End User Computing Analyst)

IT Helpdesk Analyst

Service Desk Analyst

Onsite IT Support Analyst

Support Analyst

Application Support Analyst

Second Line Support Analyst – RCJ & Judicial

I want to receive the latest job alerts for help desk analyst in hemel hempstead, eng

Related Searches

Explore jobs in more locations

Full-time

Hemel Heampstead - Remote

Competitive

39hrs per week

Job Description

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected