Application specialist Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
10d
Analyst, Knowledge Management Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
4d
EMEA Benefits Specialist
Blackhawk Network —Hemel Hempstead
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data onboarding specialist
Titchfield Group —Hatfield
- £27,500 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
10d
Technical Auditor - Join a Growing National Team
BRE —Watford
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
1d
AI Specialist - AI Trainer - Freelance - 8-20hrs/week - Remote
10x Team —London
- £81 - £118 an hour
- Remote
- AI
Quick apply
Head of Asset Intelligence
Amplius —Milton Keynes
- £81,445.19 a year
- Full-time
- Hybrid work
Product Application Specialist - Diagnostics - North UK
Abbott Laboratories —Maidenhead
- Full-time
- Microsoft Office
- Travel
- Business
14d
LIMS Implementation Specialist
Magentus —London
- £45,000 - £55,000 a year
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme
PPC Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Product Implementation & Integration Specialist
Dow Jones —London
- Customer service
- Project management
- APIs
- Annual leave
- Employee discount
Sales - Sales Advisor - UK
New Look —St Albans
- Part-time
- Microsoft Word
7d
Intercompany Specialist - 12 month FTC
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
7d
Targeted Interventions Coordinator
Change Grow Live —Buckinghamshire
- £28,557.79 - £32,802.41 a year
- Employee discount
- Referral programme
7d
Business Analyst
Royal College of General Practitioners —London
- £61,083.07 a year
- Full-time
1d

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application specialist jobs near hemel hempstead, hrt

Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
10 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

application specialist jobs in hemel hempstead, hrt

Customer Support Specialist (Application Support)

Analyst, Knowledge Management Specialist

Executive Assistant to CEO

EMEA Benefits Specialist

Technical Support Center Engineer

Continuous Improvement & Innovation Specialist

Data onboarding specialist

Technical Auditor - Join a Growing National Team

Application Support Specialist

Zara Operations Store Specialist

AI Specialist - AI Trainer - Freelance - 8-20hrs/week - Remote

Head of Asset Intelligence

Product Application Specialist - Diagnostics - North UK

LIMS Implementation Specialist

PPC Manager

Product Implementation & Integration Specialist

Sales - Sales Advisor - UK

Intercompany Specialist - 12 month FTC

Targeted Interventions Coordinator

Business Analyst

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