Customer service manager ii Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Strategic Relationship Manager II
Blackhawk Network —Hemel Hempstead
- Full-time
- Customer service
- Salesforce
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Account Manager II
Blackhawk Network —Hemel Hempstead
- Full-time
- Data analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Operations Talent Partner (High-Volume)
Dwelly —London
- Remote
- Leadership
- Communication skills
Run Operations Manager — Tenant Find
Dwelly —London
Senior Programme Manager
Live Nation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Operations Manager — Payments
Dwelly —London
- Management
Hotel Receptionist
Searcys —London
- £14.80 an hour
- Full-time
- Customer service
- Hotel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
2d
Application Support Lead
Global Relay —London
- Hybrid work
Project Manager
DOCOsoft —London
- Full-time
- Hybrid work
- Project management
- Organisational skills
- IT
- Annual leave
Quick apply
14d
Operations Associate
Dwelly —London
- English
- SQL
- Analysis skills
10d
Wealth Administrator
Royal Bank of Canada —London
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
3d
Financial Crime Compliance Business Change Manager (VN2772)
Marex —London
- Full-time
- Microsoft Excel
- Financial services
Quick apply
Senior Engineering Lead II - Contacts Team
Wise Australia Investments —London
- £135,000 - £175,000 a year
- Java
- APIs
- Leadership
Sales Associate
GRANADO —London
- £27,513.20 a year
- Full-time
- Sales
- English
- Patient care
- Flexitime
- Employee discount
Quick apply
Run Operations Manager — Property Management
Dwelly —London
Store Manager
GRANADO —London
- £35,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
Quick apply
Assistant Manager
Park Hotel —Teddington
- £34,000 - £36,000 a year
- Part-time
- Hospitality
- Hotel
- Employee discount
Quick apply
3d
Senior Reporting Manager
Just Group —London
- Full-time
- Hybrid work
- Annual leave
Clinical Project Manager II
Perceptive —London
- Full-time
- PMP
- No experience needed
- English

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Strategic Relationship Manager II

Blackhawk Network -
Hemel Hempstead

Apply Now

Job details

Full-time
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Salesforce
Presentation skills
Organisational skills
APIs
Account management
Financial acumen
Negotiation

Full job description

About Blackhawk Network:

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview:

Contract Type : Maternity Cover

Workplace: Hybrid – 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Manager, Strategic Relationships

The BHN partner channel provides a route to market for Blackhawk Network to resell its global third‑party gift card content, open loop products and other solutions on an intermediary basis (B2B2B/B2B2C), primarily via API integrations and full‑service white‑label storefronts. Operating within the B2B space and working with dozens of partners, it enables employee benefits providers, loyalty platforms, incentives organisations, neobanks and rewards companies to easily access and distribute digital and physical gift cards from thousands of leading global brands. The mission of the partner channel is to support B2B partners with products and technology that grow their business and power rewards, incentives and recognition programmes.

Role Purpose:
Management and delivery of a portfolio of clients, responsible for building successful, strong client relationships which includes the ongoing support of the development of account management strategies.

This role will coordinate with internal teams to ensure successful delivery of value-added rewards and incentives solutions that meet clients' needs and identify opportunities to grow accounts.

Key performance indicators for this role include client satisfaction, retention of clients and expansion of the portfolio we supply.

Responsibilities:

Manage and develop a portfolio of key accounts, with defined objectives for retention, expansion, and revenue growth, minimizing client churn.
Contribute to account strategy that ensures retention and growth of client, identifying opportunities for expansion and prepare and negotiate new tailored business proposals
Building strong relationships with key stakeholders both internally and externally including C suite / executive level sponsors
Maintain high operational standards by using CRM and internal systems to track performance, pipeline and growth opportunities.
Develop and sustain a deep understanding of our business, products, competitors, and industry landscape, positioning yourself as a trusted advisor to our customers.
Display positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence)

Qualifications:

Experienced in Account Management, with proven track record of reaching targets. As a result, possess a strong ability to manage clients and stakeholders alike.
Impressive communication (written and verbal) and negotiation skills
Excellent organisational skills, attention to detail, including ability resolve problems
Strong experience in presenting and hosting client meetings
Strong commercial and financial acumen
Highly self-motivated with the ability to work independently and prioritise needs
Thrives under pressure, whilst managing internal and external stakeholders
Customer service orientated

Desirable Skills

May possess subject matter expertise, ideally within the gift card and rewards industry
Knowledge of Salesforce CRM platform

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates - we will be reviewing all applications w/c 6th July
Stage 2: Screening Call to follow
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

customer service manager ii jobs in hemel hempstead, hrt

Strategic Relationship Manager II

Account Manager II

Customer Success Manager II

Operations Talent Partner (High-Volume)

Run Operations Manager — Tenant Find

Senior Programme Manager

Operations Manager — Payments

Hotel Receptionist

Application Support Lead

Project Manager

Operations Associate

Wealth Administrator

Financial Crime Compliance Business Change Manager (VN2772)

Senior Engineering Lead II - Contacts Team

Sales Associate

Run Operations Manager — Property Management

Store Manager

Assistant Manager

Senior Reporting Manager

Clinical Project Manager II

I want to receive the latest job alerts for customer service manager ii in hemel hempstead, hrt

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