Service desk supervisor Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
6d
Property Operations Supervisor – Serviced Apartments
Your Apartment —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
Site Supervisor
Serco Group —Luton
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Front Office Supervisor -
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Dispatcher Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
Quick apply
Cluster Groups & Reservations Supervisor
Holiday Inn - London Brentford Lock —London
- £35,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
9d
Service, Maintenance & Repairs Co-Ordinator
Barry Bros Security —London
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Data entry
- In-person
Quick apply
5d
Front Desk Supervisor
AIRE Ancient Baths —London
- £30,000 - £32,640 a year
- 8 hour shift
- English
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
Engineering Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
12d
Night Porter
Old Amersham Hotels Ltd —Amersham
- £13 an hour
- Part-time
- Hotel
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
4d
Facilities Front Of House Reception
OCS Group —Slough
- Microsoft Word
- Inventory control
- Computer literacy
Quick apply
Night Residential Concierge - Paddington Exchange, London
Savills Management Resources —London
- £30,000 a year
- Full-time
- Front desk
11d
Reception Supervisor
Maybourne Hotel Group —West London
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
10d
Receptionist
ASCOT GROUP —London
- Part-time
- Front desk
- Cleaning
2d
Receptionist
NoMad Hotel —London
- £16.90 an hour
- Full-time
- Hotel
- Front desk
- Cash handling
- Annual leave
- Employee discount
Quick apply
12d
Reception Supervisor
Maybourne —West London
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
10d
Reception Supervisor (maternity cover)
Reception —London
- Full-time
- English
- Team management
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Workplace Experience Coordinator
CBRE —London
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
12d
Guest Relations Supervisor - London Marriott Hotel County Hall
Marriott International, Inc —London
- £14.11 an hour
- Full-time
- Computer literacy
- English
- Hotel
4d
Hotel Reception Supervisor
The Cumberland —London
- £14.66 an hour
- Full-time
- Hotel
- Front desk
- Training & development
- Employee discount
- Referral programme
Quick apply

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Service Desk Supervisor

InPost UK -
Hemel Hempstead

Quick apply

Job details

Permanent
6 days ago

Benefits

Annual leave
Paid volunteer time

Qualifications

Management
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Performance management
Onboarding coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Ticket management systems
Customer support
Training & development
Communication skills
Internal quality assurance
Time management
Help desk

Full job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Service Desk Supervisor to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

As a Service Desk Supervisor at InPost, you will support in the day-to-day operation of our Automated Parcel Machine network. As part of a small, close-knit team you will play an important role in helping us to reduce locker downtime to keep our customers delighted and parcels moving.

What you’ll be doing:

Supporting the Service Desk Manager to ensure KPI and SLA metrics are met and ensuring continuous improvement of systems and processes. Responsible for SLA compliance across the Service Desk Team
Lead continuous improvement initiatives, including implementing lessons learned and updating processes or knowledge bases.
Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system
Liaise with stakeholder teams effectively & discuss potential fix outcomes.
Manage the training/onboarding of existing and new Service Desk team members. Creating and maintain training documentation, providing support and ensuring a “One Path, One Destination” mentality across the team.
Regular 1-2-1 catch ups with Help Desk Co-Ordinators to manage development, goals tracking and performance expectations.
Build and maintain strong relationships with maintenance engineers and internal teams including weekly/biweekly reviews.
Prepare and send out daily reports, including monitoring and managing the short-term downtime list and maintain operational uptime across the APM network.
Promptly and effectively respond to queries from other departments and manage expectations
Collaboration with Customer Care and Operations teams to improve process and provide feedback on compliance related issues. Reducing the duplication of calls and ensuring reduction in Missed Visits.
Regular ticket auditing and process QA to ensure quality and performance is maintained.
Provide coverage during Service Desk Manager absence including taking responsibility to manage day-to-day operations and escalations.
Monitor and ensure the capacity of lockers to meet customer demands,

️ Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.

What we need from you:

Highly organised and process oriented
Proven ability to manage multiple priorities
Brilliant customer service skills and approach to issue resolution
Excellent written and verbal communication
Effective time management with high attention to detail
Great critical thinking and problem-solving skills
Ability to express initiative and take ownership of tasks

Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log tickets and allocate issues.

People management and training experience will be highly advantageous.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

Perks of the job!:

We love to reward our people for the great work they do:

Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

Quick apply

Refine Your Search

service desk supervisor jobs in hemel hempstead, hrt

Service Desk Supervisor

Property Operations Supervisor – Serviced Apartments

Site Supervisor

Front Office Supervisor -

Dispatcher Supervisor

Cluster Groups & Reservations Supervisor

Service, Maintenance & Repairs Co-Ordinator

Front Desk Supervisor

Engineering Helpdesk Supervisor

Night Porter

Facilities Front Of House Reception

Night Residential Concierge - Paddington Exchange, London

Reception Supervisor

Receptionist

Receptionist

Reception Supervisor

Reception Supervisor (maternity cover)

Workplace Experience Coordinator

Guest Relations Supervisor - London Marriott Hotel County Hall

Hotel Reception Supervisor

I want to receive the latest job alerts for service desk supervisor in hemel hempstead, hrt

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