technical support advisor Work, Jobs in hemel hempstead, hrt (with Salaries)

Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
Project Manager
Eckoh —Hemel Hempstead
- From £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Free parking
- Work from home
Quick apply
6d
Head Of Voice Platform
Eckoh —Hemel Hempstead
- Full-time
- Hybrid work
- AWS
- Scripting
- AI
- Free parking
- Flexitime
Quick apply
13d
AI Advisor: Workflow Transformation
Corndel —London
- £65,000 - £700,000 a year
- Hybrid work
- Azure
- Sales
- English
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Digital Engagement Executive (Email)
AlzheimersSociety —London
- £31,949 - £37,498 a year
- Remote
2d
Tesla Support Advisor - London
Tesla —London
- Weekend availability
- English
13d
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Environmental Advisor - Milton Keynes
AG Barr —Milton Keynes
- £37,500 - £40,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee discount
Quick apply
6d
Technical Architect
Computacenter —Hatfield
- SharePoint
- Communication skills
7d
Income Officer
Christian Action Housing —London
- £36,487.75 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
2d
Learning Experience Partner
Wayve —London
- Full-time
- Hybrid work
- AI
5d
Pre
Computacenter —London
- Sales
- Leadership
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
6d
Multinational Office Manager
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —London
Quick apply
2d
E003101
Beazley Management Limited —London
- English
- Financial services
Client Success Partner
Commusoft —London
- £37,000 - £42,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Technical Support Advisor - 1st Line Automotive Customer Support
Tracker —Uxbridge
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Work from home
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
13d

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Technical Customer Service Advisor

ArtiCAD Ltd
Watford

Quick apply

Job details

Full-time
£19,000 - £23,300 a year

Benefits

Store discount
Private dental insurance
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Software troubleshooting
Customer service
English
Technical support
IT support
A Level

Full job description

At ArtiCAD (part of the SHD Group), we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home.

We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.

The Role: Customer Success Specialist

You’ll join our Customer Success Team, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering personalised software training, you’ll help ensure every customer gets the very best from our technology.

No software experience? No problem! We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.

What You'll Be Doing

Process inbound enquiries from customers and suppliers via telephone and email
Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
Resolving 2nd line tickets when up-skilled
Conduct 1:1 online training on our software with customers
Perform sales and office administration, update customer records, and confirm training bookings
Daily use of our ArtiCAD design software
Meet and greet visitors as required
Contact customers periodically to assess satisfaction and process any queries
Assist your Manager in evaluating and improving ArtiCAD’s Customer Success activities and processes

What We're Looking For

A confident and friendly communicator (verbal, written, and online)
Previous experience in customer service (desirable)
Passion for tech, design, or the KBB (kitchen, bedroom, bathroom) industry
Ability to thrive in a fast-paced, team-oriented environment
Strong academic background (A-level or equivalent)
Ambitious, adaptable, and eager to learn

What It’s Like to Work at ArtiCAD

We’re collaborative and inclusive – you’ll always feel part of the team
We care about community, regularly supporting charity initiatives and work experience schemes
We champion innovation and bold ideas – your voice matters here
We're committed to delivering an exceptional customer journey
We encourage every team member to strive for their best self

Job Type: Full-time

Pay: £19,000.00-£23,300.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
On-site parking
Private dental insurance
Private medical insurance
Store discount
Work from home

Ability to commute/relocate:

Watford WD18: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (required)

Experience:

Customer Service: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Watford WD18

Quick apply

Refine Your Search

technical support advisor jobs in hemel hempstead, hrt

Technical Customer Service Advisor

Project Manager

Head Of Voice Platform

AI Advisor: Workflow Transformation

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Digital Engagement Executive (Email)

Tesla Support Advisor - London

Contact Centre Advisor (Night Shift)

Environmental Advisor - Milton Keynes

Technical Architect

Income Officer

Learning Experience Partner

Pre

Senior Account Manager

Multinational Office Manager

E003101

Client Success Partner

Technical Support Advisor - 1st Line Automotive Customer Support

Support Engineer

Customer Service Advisor

I want to receive the latest job alerts for technical support advisor in hemel hempstead, hrt

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