Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Dispatcher Supervisor to join our Network Health team!
Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role:
We are seeking an experienced and organised Dispatcher Team Lead to run day to day dispatch operations for our maintenance engineers and suppliers. You will own scheduling performance, ticket flow and reporting, acting as the escalation point for complex issues and ensuring consistent outcomes across the network.
What you’ll be doing:
Lead the dispatch function - set daily priorities, allocate workload, and ensure consistent ticket handling standards
Own end to end scheduling - engineer rota alignment, job assignment, re scheduling, and route optimisation where applicable
Manage ticket lifecycle - raise, update, prioritise, escalate and close tickets in line with SLAs and internal governance
Act as escalation point - remove blockers, manage ageing tickets, and coordinate cross team resolution (IT, Ops, Customer Care, vendors)
Reporting and tracking ownership - produce and distribute daily reporting and maintain trackers for backlog, SLA, ageing, repeats, planned downtime, and exceptions
Team leadership - coach dispatchers, run 1 2 1s, support onboarding, maintain SOPs, and manage handovers across shifts
What we need from you:
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
We’d be particularly excited to hear from you if:
2 plus year’s experience in dispatch, service desk, NOC, field service scheduling, or similar operational control roles
We love to reward our people for the great work they do:
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.
Vitality Health Care
Stay healthy and happy with our top-notch health coverage.
Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
Enhanced Parental Leave
We support you during those precious family moments.
Rail Loan
Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
Volunteering Days
Take a paid day to make a difference in your community
Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office
The InPost process:
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
