Solutions engineer Work, Jobs in Hemel Hempstead Hp3 (with Salaries)

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions
Boston Ltd —St Albans
- Overtime
- Linux
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
6d
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Lead Test Solutions Engineer
Leonardo UK Ltd —Luton
- £59,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Systems Engineer
Ericsson —Hemel Hempstead
- Oracle
- No degree
- Linux
Pump Service Engineer
Waste Water Solutions Ltd —Potters Bar
- From £100,000 a year
- Overtime
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Operational Technology Technician
British Pipeline Agency (BPA) —Hemel Hempstead
- £40,000 - £45,000 a year
- Supervising experience
- First Aid Certification
- Travel
- Life insurance
Technical Support Engineer
Atlas Copco Group —Hemel Hempstead
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Travel
7d
Azure Data / Dev Ops Engineer
Assura Protect —London
- £60,000.00 - £95,669.20 a year
- Full-time
- Azure
- Oracle
- DevOps
- Health & wellbeing programme
- Employee stock ownership plan
Quick apply
Data Engineer
Redhorse International —London
- £51,355.35 - £106,846.96 a year
- Full-time
- SQL
- In-person
- AI
- Store discount
- Flexitime
Quick apply
Software Engineer, Junior / Graduate (m/f/*)
Quaisr —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
GSI Solutions Engineer
TeamViewer Germany GmbH —London
- Remote
- APIs
- Communication skills
- Employee discount
Quick apply
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
Graduate Programme 2027: Software Engineer (Python)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Graduate Programme 2027: Software Engineer (Java)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- English
- Java
- Master's degree
Field Service Engineer UPS - Data Center Solutions
Delta Electronics —Hemel Hempstead
- Full-time
- Engineering
- English
- Travel
Quick apply
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Software Engineer
Hub Box —London
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Java
- SQL
- Free parking
- Flexitime
Quick apply
9h
Windows Graphics Software Engineer
Imagination Technologies —Kings Langley
- C++
- APIs
- Communication skills
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply

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Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Boston Ltd
St Albans

Quick apply

Job details

Full-time
6 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance

Qualifications

Desktop support
Technical support
Bash (Unix shell)
Computer hardware
Remote access software
Perl
Linux
Communication skills
Python
Shell Scripting
Help desk

Full job description

Job Title
Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Role overview

We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers deploy servers and accompanying services / solutions.

Our Help Desk Engineer's responsibilities include troubleshooting hardware issues, resolving network issues, assisting customers with correct process of configuring operating systems and using remote desktop connections to provide immediate support. You will use our support portal, email, telephone and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will also contact clients via phone and/or provide clear, written instructions and technical manuals.

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including server solution setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate teams (e.g. FAE, third party vendors or product managers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Key Knowledge & Skills required

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role – ideally datacentre and hardware focused
Hands-on experience with Windows/Linux environments
Good understanding of computer hardware, ideally server grade and systems at large
Prior experience working with Supermicro based server solutions
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Who We Are

Boston Limited has been providing cutting edge technology since 1992 using Supermicro® building blocks. Our high performance, mission-critical server and storage solutions can be tailored for each specific client, helping to create your ideal solution. From the initial specification, solution design and even full custom branding – we can help you solve your toughest business challenges simply and effectively.

Since its founding in London, UK, Boston has expanded operations globally. Following on from the successful launch of Boston IT Solutions India in 2009, Boston launched Boston Server & Storage Solutions GmbH in Germany a year later, with offices also opening on the West and East coast, USA in 2012.

Boston's high performance, mission-critical server and storage solutions can be tailored for each specific client. We help you create your ideal solution - customising the specification, design and even full custom branding - helping you solve your toughest business challenges simply and effectively.

What it means to work for us

We endeavour to be the best in our field and to achieve this we look for a range of talented individuals, ensuring that they feel valued throughout their employment with us – because we want our team members to get up in the morning excited to come to work – where work doesn’t feel like work! Through great workplace practices and ensuring our employees are well-supported and encouraged to continuously learn and grow.

As an employee of Boston, you can look forward to working in a dynamic environment where no two days are the same. The workforce is lively and enjoy benefits such as;

· Pension scheme

· Healthcare Insurance

· Life insurance

· Regular Companywide team building activities and events

· Perkbox

· Weekly free fruit deliveries

· Cycle Scheme

· Subsidised gym memberships

· Employee of the Month / Year

· Flexible working scheme

· 21 days holiday excluding bank holidays which can go up to 30 by earning more over time

· Amongst a wide range of other initiatives

Job Type: Full-time

Benefits:

Cycle to work scheme
Gym membership
Life insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in hemel hempstead hp3

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Solutions Engineer

Lead Test Solutions Engineer

Systems Engineer

Pump Service Engineer

Technical Support Engineer

Operational Technology Technician

Technical Support Engineer

Azure Data / Dev Ops Engineer

Data Engineer

Software Engineer, Junior / Graduate (m/f/*)

GSI Solutions Engineer

Infrastructure Support Engineer

Graduate Programme 2027: Software Engineer (Python)

Graduate Programme 2027: Software Engineer (Java)

Field Service Engineer UPS - Data Center Solutions

Systems Engineer

Software Engineer

Windows Graphics Software Engineer

ITAM Engineer

I want to receive the latest job alerts for solutions engineer in hemel hempstead hp3

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