It support Work, Jobs in Hempstead, Ess (with Salaries)

Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
IT Sales and Support Technician
Nicom IT Services Ltd —Haverhill
- £25,155 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
7d
IT Support Analyst
TECNIQ —Witham
- £35,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
8d
IT Support Analyst
STEMCELL Technologies Inc —Cambridge
- £24,700 - £37,100 a year
- AWS
- IT
IT Support Intern (12 months) - Starting July 2026
Schlumberger —Cambridge
- Customer service
- English
- Bachelor's degree
1d
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Helpdesk Contracts Administrator
JCW Energy Services Ltd —Royston
- £25,000 a year
- Overtime
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
7d
Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
13d
Technical Support - Chemical Products
Johnson Matthey —Royston
- Full-time
- Engineering
IT Assistant
Barr Ellison Law —Cambridge
- From £25,000 a year
- Full-time
- Microsoft Access
- Organisational skills
- IT
- Flexible schedule
- Life insurance
Quick apply
IT Network Technician
Quattris Global —Cambridge
- £20 - £27 an hour
- Temporary
- Computer networking
- In-person
- COVID-19 protective measures
Quick apply
Staff Linux Support Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- C++
- Linux
- AI
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
14d
Data Center IT Technician
Nebius —Harlow
- Night shift
- Maintenance
- Driving
- Computer networking
Quick apply
8d
Digital Friend Volunteer
Age Well East – Colchester —Halstead
Quick apply
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
3d
Systems Administrator (MacOS & Jamf focus)
Gearset —Cambridge
- Up to £60,000 a year
- Full-time
- Hybrid work
- Scripting
- Computer networking
- Communication skills
- Life insurance
eCommerce Migration Activation Executive
Worldpay (UK) Limited —Cambridge
Quick apply

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Warehouse IT Support Analyst (1 year FTC)

Jellycat
Haverhill

Apply Now

Job details

Fixed term contract

Qualifications

Windows
Microsoft Office
ITIL
IT support
Mobile device management
Mac OS
Communication skills
Intune

Full job description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The purpose is to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. Specifically, to the Jellycat Warehouse.

You'll be;

Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations.
Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk.
Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required.
Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact.
Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation.
Identifing incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary.
Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics.
Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support.
Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support.

You'll have;

Experience in Tier 1 IT support within a retail or e-commerce environment (desirable), supported by relevant certifications where possible.
Experience supporting business systems such as SAP Business One or Microsoft Dynamics 365 (desirable).
Strong communication skills, with the ability to engage effectively with colleagues at all levels.
Understanding ITIL principles; ITIL v4 Foundation certification is advantageous.
Proven experience supporting remote workers while maintaining high levels of engagement and productivity.
Strong knowledge of Microsoft Windows 11 and Microsoft Office applications; familiarity with macOS is advantageous.
Experience administering MDM solutions such as Microsoft Intune, JAMF, or NinjaOne.
Familiarity with remote support tools and methods.
Ability to research technical issues using internal and public resources and implement effective solutions.
Experience supporting a wide range of devices, including mobiles, desktops, tablets, EPOS systems, printers, and scanners.
Basic understanding of infrastructure / networking concepts.
Ability to work independently and collaboratively as part of the team to resolve issues and deliver projects.
Ownership and accountability for assigned tasks, including those forming part of wider project lifecycles.
Contributing positively to a collaborative team culture, with a willingness to share ideas, take on varied responsibilities and support wider team objectives.
Demonstrating strong problem-solving skills, with the ability to make timely decisions within remitting and escalating where appropriate.
Taking a proactive approach to personal development, including self-learning and identifying formal training opportunities.
Supporting and driving change, applying appropriate levels of governance while working at a pace suited to a fast-moving business.

Apply Now

Refine Your Search

it support jobs in hempstead, ess

Warehouse IT Support Analyst (1 year FTC)

1st Line IT Engineer

IT Sales and Support Technician

IT Support Analyst

IT Support Analyst

IT Support Intern (12 months) - Starting July 2026

IT Desktop Support

Helpdesk Administrator - Shifts

Helpdesk Contracts Administrator

Technology Support Analyst (FTC)

Technical Support - Chemical Products

IT Assistant

IT Network Technician

Staff Linux Support Engineer

Systems Support Analyst

Data Center IT Technician

Digital Friend Volunteer

IT Support Engineer (1st / 2nd Line)

Systems Administrator (MacOS & Jamf focus)

eCommerce Migration Activation Executive

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