Customer experience leader Work, Jobs in Hendon, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Facility Coordinator & General Assistant (F/M/X)
Leonardo Belgium —Borehamwood
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Deputy Manager
Aldi —London
- £16.13 - £16.45 an hour
- Customer service
- Time management
- Annual leave
Team Leader
Card Factory —London
- £13 an hour
- Leadership
9d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Service Consultant - Edgware Station Road, London
HSBC Global Services Limited —Edgware
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Customer Experience Assistant
Ralph Lauren —London
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
1d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Customer Service Consultant - Covent Garden, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
6d
Swimming School Manager (Full-Time, On-Site, Weekends Required)
GetSetGo! —Golders Green
- £32,000 - £37,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
20h
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Management
- Retail management
- Retail sales
- Store discount
- Annual leave
Quick apply
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Customer Service Consultant
HSBC Global Services Limited —London
- From £27,400 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Duty Manager
Virgin Active —London
- £15.37 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount

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customer experience leader jobs near hendon, gtl

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

customer experience leader jobs in hendon, gtl

Customer Experience Team Leader

Customer Experience Specialist, SMB

Facility Coordinator & General Assistant (F/M/X)

Deputy Manager

Team Leader

Client Engagement Manager

Customer Service Consultant - Edgware Station Road, London

Customer Experience Assistant

GUCCI Client Advisor - Westfield

Control Centre Duty Manager

Customer Service Consultant - Covent Garden, London

Sales Support Team Leader

Swimming School Manager (Full-Time, On-Site, Weekends Required)

Customer Experience Executive

Office Team Leader

Assistant Store Manager - Westfield

Store Manager

Customer Service Consultant

Global Head of Customer Support

Duty Manager

I want to receive the latest job alerts for customer experience leader in hendon, gtl

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