The Events & Operations Manager Role
Part of the venue’s senior leadership team, this role will support the day to day running of the venue, primarily the Colonnade Bar, on an operational basis. Working to meet set budget constraints and KPIs, you will support creating a first-class experience for visitors to all occasions. As the Events and Operations Manager, you will work closely to support the Theatre Director and Manager as well as all Heads of Departments to deliver excellent operational and event management while striving for excellence in standards and maintaining all relevant health and safety requirements.
Please note, your role may involve working with children or vulnerable people.
Key responsibilities
Operations
- Responsible for a smooth running of The Colonnade Bar, working with all other parts of the venue operation to ensure collaboration
- Act as Duty Manager as per rota (Theatre shows, Pub shifts or events across both spaces)
- Ensure the Colonnade Bar operation is managed and presented to the highest standard and fully complies with Health and Safety, Licencing and Hygiene Rules and Regulations
Events
- Develop an events schedule to increase dwell time within the Colonnade and the Theatre to seek additional revenue streams
- Proactively seek out new opportunities for filming and corporate hires
- Negotiating sub-contractor and hirer contracts
- Deliver robust event management schedules and systems to ensure all aspects of events are captured and communicate effectively with other departments
- Facilitate the development of risk assessments and SOPs for all event activity
Finance
- Develop The Colonnade’s retail offering working together with central F+B teams to achieve financial targets
- Responsible for stock control and staff budgets within The Colonnade Bar to maintain forecast
- Ensure adherence to company policy on cash handling and all associated procedures
- Implement strong processes for ad-hoc event payments alongside ticketed event settlements
Communication and facilitation
- Recruit, train, and mentor the Colonnade Supervisors, while supporting them in training and guiding the pub’s casual staff
- Work alongside the Customer Experience and Technical department to ensure all additional events within the venue have sufficient support and expertise
- To work closely with the Senior Creative Learning and Community Manager to deliver CLCP key objectives
- Assist in building relationships with both internal and external contacts, maintaining high levels of customer satisfaction at all time
Other duties
- Undertake ad-hoc projects as allocated by Theatre Director
- To attend training courses as required in order to further self-development
Your skills, qualities, and experience
If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.
Essential
- Strong, demonstrable leadership and motivational skills within a large team
- Experience in Event Management with an understanding of the requirements and considerations of hosting small to large scale events
- Experience of Health and Safety legislation and compliance
- Experience in recruitment, HR and performance management
- Proven ability to analyse budgets, monitor expenditure, and assess income streams to ensure financial efficiency and compliance
- Excellent planning and organisational skills
Desirable
- Personal Licence Holder
- First Aid at Work Certificate
- IOSH qualification
About Us - Our values
ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our culture
You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.
We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.
15-07-2026 at 23:59
