Complaints manager Work, Jobs in Henley In Arden, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10d
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
21h
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
11d
Complaints Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Communication skills
4d
Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
10d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
11d
Neighbourhood and Tenancy Manager
Redditch Borough Council —Redditch
- £48,226 - £51,356 a year
- Call to connect
- Employee assistance programme
- Employee discount
13d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
4d
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
4d
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Hospital at Home Team Manager
Coventry and Warwickshire Partnership NHS Trust —Stratford-upon-Avon
- £49,387 - £56,515 a year
- Full-time
- Care plans
- Communication skills
6d
Complaints Handler
Serco Group —St. Alphege
- Full-time
- Hybrid work
- Organisational skills
- IT
- Computer skills
- Annual leave
- Employee assistance programme
Property Operations Assistant / Manager
Tudors Group —Birmingham
- Up to £40,000 a year
- Weekend availability
- Google Suite
- Administrative experience
- Project management
- Free parking
Quick apply
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Store Manager
Aldi —Solihull
- £52,910 - £69,000 a year
- Annual leave
Operational Manager Adult Community Mental Health - South Warwickshire
Coventry and Warwickshire Partnership NHS Trust —Leamington Spa
- £57,528 - £64,750 a year
- Full-time
- Management
- Annual leave
- Employee assistance programme
12d
Senior Practice Manager-GP Surgery
Swanpool Medical Centre —Tipton
- £50,000 - £60,000 a year
- Part-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
10d
Operations Manager
HM Courts & Tribunal Service —Birmingham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
13d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in henley in arden, war

Customer Experience Manager

Business Manager

Customer Service Contact Centre Manager

Complaints Manager

Customer Experience Manager

Hygiene Manager

Regional Support Manager

Neighbourhood and Tenancy Manager

Customer Care Manager

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Housing & Resident Engagement Manager

Customer Service Escalations Manager

Hospital at Home Team Manager

Complaints Handler

Property Operations Assistant / Manager

Senior Scheduler

Store Manager

Operational Manager Adult Community Mental Health - South Warwickshire

Senior Practice Manager-GP Surgery

Operations Manager

I want to receive the latest job alerts for complaints manager in henley in arden, war

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