Customer relations representative Work, Jobs in Henley On Thames, Oxf (with Salaries)

Resident Liaison Officer
Milestone West —Basingstoke
- £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Industrial Relations Manager
Thames Water Utilites —Reading
- £70,000 a year
- Full-time
- Human resources
- Organisational skills
- Communication skills
- Annual leave
Head of Admissions
Buckinghamshire New University —High Wycombe
- £58,225 - £67,468 a year
- Hybrid work
- University
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Operations Representative
Flexjet —Farnborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
4d
Shipping Associate
UPS —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Owner Experience Representative
Flexjet —Farnborough
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Facilities Management Coordinator
Mitie —Didcot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regulatory Affairs Executive
Sandoz —Bracknell
- Full-time
- Project management
- Agile
- Annual leave
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Void Co-Ordinator
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- Organisational skills
- Free parking
- Employee discount
15h
CUSTOMER RELATIONS & SALES M/F/D
F/LIST —Farnborough
- Sales
- Engineering
- Business development
- Flexible schedule
Commissioning Manager
VIRTUS Data Centres —West Drayton
- AutoCAD
- Leadership
- Communication skills
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Customer service
- Windows
- Microsoft Office
Facilities Manager
Hillingdon Council —Uxbridge
- £63,966 - £68,784 a year
- Contracts
- Leadership
- Free parking
- Employee discount
1d
Housing Officer Rental Income
Soha Housing Limited —Didcot
- £36,445 a year
- Full-time
Quick apply
10d
People Partner (Fixed Term)
Sandoz —Bracknell
- Full-time
- Human resources
- Agile
- Annual leave
RELATIONS CLIENTS & VENTES H/F/D
F/LIST —Farnborough
- Sales
- Engineering
- Business development
- Flexible schedule
Stores Apprentice
Hillingdon Council —Uxbridge
- £16,695 - £17,850 a year
- Customer service
- No experience needed
- Microsoft Office
- Free parking
- Employee discount
15h

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Resident Liaison Officer

Milestone West
Basingstoke

Quick apply

Job details

Permanent | Full-time
£32,000 a year
5 days ago

Benefits

Company pension
Company events

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Driving

Full job description

Summary of Role:

Based in Basingstoke but covering the Wiltshire / Berkshire / Oxfordshire areas.

You will be required to engage, build, and maintain excellent professional relationships with the residents and clients to optimise our service and reputation. To ensure that any complaints and issues are resolved effectively and efficiently. To drive continuous improvement in relation to the service we provide during the work programme.

Responsible for ensuring that a professional and effective liaison service is delivered to Milestone customers. You will be site-based acting as the first point of contact for residents. To also act as the vital link between Milestone and the resident and be accountable for all aspects of communication with residents before, during and completion of the improvement works.

Key Tasks:

· Make initial contact with Residents

· Visit Residents with relevant choices and ensure all resident choices are input onto our system

· Collect and collate Resident information (profiles and choices) and input onto our system

· Undertake conditions survey of properties prior to works being undertaken and input onto

Our system

· Build good working relationship between Client and Residents

· Arrange access for Design team and supply chain partners

· Prepare and issue notification letters to the Residents in accordance with “Better Letters” and input

onto our system

· To assist in the production and distribution to all residents of Resident Consultation meeting minutes

· Ensure and maintain a safe environment for Residents

· Check and ensure essential services are available at the end of working day

· Communicate with Residents throughout works programme

· Maintain an up-to-date register of Residents where visits should not be made alone

· To respond to verbal and written enquiries. Manage and maintain the Resident Complaint File, and to

ensure all enquiries /complaints are dealt with in a reasonable agreed timeframe to the satisfaction of

the resident

· Provide ideas for improvement to the contracts or site manager to review

· Assist in the production of Residents’ Newsletters

· Attend Residents’ evening, daytime meetings as and when required and provide minutes

· Assist in the organising of Residents’ Open Day

· Manage and maintain Residents’ Respite Facility

· Prepare information for inclusion in the site monthly report

· Liaise with Haringey project manager and site manager of Practical Completion · To assist, alongside the Tenant Resident Association representatives, the Leaseholders invite to the Practical completion meeting · Carry out Resident Satisfaction Survey, and coordinate Residents’ Handover Pack

Skills / Attributes:

Excellent customer service skills
Some experience in QHSE Standards.
Knowledge to support the Social Housing industry.
Previous experience of working to fast paced programs.
Proficient in Excel, Word, Outlook.
Be a good team player & manage time efficiently.
Full driving licence required - Van and Fuel Card Provided

Relevant Job Experience:

Computer literate with a good knowledge of Microsoft Excel, Word, Outlook
Knowledge of fast paced programmes

Special Conditions:

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the company to reflect changes in the post holders role and/or needs of the business.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company events
Company pension

Application question(s):

Do you have experience in Social Housing?
Do you have a full UK driving licence?
Are you IT literate?

Work Location: In person

Quick apply

Refine Your Search

customer relations representative jobs in henley on thames, oxf

Resident Liaison Officer

Industrial Relations Manager

Head of Admissions

Operations Representative

Global Employee Relations Investigator

Shipping Associate

Owner Experience Representative

Facilities Management Coordinator

Regulatory Affairs Executive

Lounge Manager

People Business Partner

Void Co-Ordinator

CUSTOMER RELATIONS & SALES M/F/D

Commissioning Manager

Test Center Manager (Guildford)

Facilities Manager

Housing Officer Rental Income

People Partner (Fixed Term)

RELATIONS CLIENTS & VENTES H/F/D

Stores Apprentice

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