Healthcare coordinator Work, Jobs in Henley On Thames (with Salaries)

Outpatient Appointment Centre Administrator - B3
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Full-time
- Medical terminology
- Communication skills
- Annual leave
2h
Research Evaluation Coordinator
University of Oxford —Oxford
- £35,681 - £45,212 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
Workplace Adjustments Coordinator
Surrey Police & Sussex Police Collaboration —Guildford
- £34,060 - £39,276 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
- Annual leave
- Employee discount
5d
Clinical Project Manager I
Perspectum —Oxford
- £33,000 - £45,000 a year
- Full-time
- Project management
- Communication skills
Quick apply
Clinic Coordinator
Surrey Park Women's Clinic —Guildford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Research Coordinator
RABI —Oxford
- £32,965 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
13d
Recruitment and HR Coordinator
Only Care Limited —Harrow
- £24,420.00 - £40,566.06 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
12d
Care Coordination Administrator
Berkshire West Primary Care Alliance —Reading
- £12 - £16 an hour
- Temporary
- Microsoft Excel
- Hospital
- GP surgery experience
Quick apply
Senior Booking Coordinator
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £28,392 - £31,157 a year
- Full-time
- Annual leave
6d
Complex Care Team Coordinator
NHS Thames Valley Integrated Care Board —Oxford
- £39,959 - £48,117 a year
- Full-time
7d
International Future Leadership Programme
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Life insurance
- Referral programme
Quick apply
9d
Activity Coordinator
Bupa —Maidenhead
- £13.10 - £14.10 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
1h
Activities Coordinator - Care Home
Barchester Healthcare —Basingstoke
- Up to £16 an hour
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
Booking Coordinator
Buckinghamshire Healthcare NHS Trust —Stoke Mandeville
- £25,272 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
6d
Patient Care Coordinator
Wye Valley Surgery —High Wycombe
- From £12.75 an hour
- Part-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Sick pay
Quick apply
Anaesthetic Administration Coordinator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
8d
Pharmacy Support Manager
Montu UK —Winnersh
- £55,000 - £60,000 a year
- Full-time
- Organisational skills
11d
Quality Systems Coordinator
Oxford Nanopore Technologies —Oxford
- Full-time
- Administrative experience
- Continuous improvement
- Communication skills
11d
Dog Intake Coordinator
Battersea Dogs & Cats Home —Old Windsor
- £16,974 - £28,290 a year
- Part-time
- Customer service
- IT
- AI
- Annual leave
- Employee assistance programme
Customer Support Coordinator
Taylor Wimpey —Hook
- Customer service
- Annual leave
- Employee discount

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Outpatient Appointment Centre Administrator - B3

Royal Surrey NHS Foundation Trust -
Guildford

Apply Now

Job details

Full-time
£27,106 - £28,850 a year
2 hours ago

Benefits

Annual leave

Qualifications

Medical terminology
Communication skills

Full job description

As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.

Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable.

The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.

The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis.

PREVIOUS APPLICANTS NEED NOT APPLY

Please note this role does not meet the new UKVI requirements for sponsorship

The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments , and managing reception desks .

The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies.

The role will include participating on the telephone rota in rec eiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.

Recording patient demographic and referral information accurately
Being polite, professional and emp athetic when speaking to patients on the telephone or face to face
Using initiative to be able to problem solve and answer queries as they arise , using digital means of communication, telephone or face to face

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Please refer to the full Job Description & Person Specification

To support Outpatient Supervisors and Booking Co-ordinators for booking, cancelling and rescheduling appointments in accordance with SBU [Speciality Business Units] guidance.

To communicate appointment details with patients written, verbal or other [E.g. te xt] in regards to managing SBU clinic templates

Record referral information accurately, update, manage and retri eve patient information on Cerner and e-Referrals Service in a timely manner

To support Outpatient Supervisors and Booking Co-ordinators to deliver high levels of Outpatient Clinic utilisation

Meet departmental targets relating to the work completed that is accurate

Act as a point of contact for internal and external enquires

To deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintai ned at all times.

To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked.

The post holder requires referrals knowledge to be able to recognise inaccuracies in referrals [including ERS] and act appropriately. The post holder will need to maintain working knowledge of eRS in an environment where change is constant

The post holder will operate in a large team and will be monitored against set performance targets and KPIs
To provide a front of house service to the Trust, greeting patients, visitors and carers and offering an excellent standard of customer service when they arrive at the Trust. The post holder will play an important role as they will be the first point of contact for many visitors, some of whom may not have previously attended the hospital.
The Reception areas will also be available for general patient enquires and the post holder will be required to assist and direct all enquires in a friendly and polite manner.

The post holder will need to be flexible and able to prioritise the workload of the department and adjust workload plans on a daily basis. There is a high level of changeability of daily workload and there are many disruptive elements which can impact on daily plans

There is a requirement to have a proactive approach to ensure that patients are treated within specified NHS timescales and that national targets [E.g. RTT] are met

To have an understanding of the contracts that the CCG’s have with the trust. This will involve reading the referral letters and having an understanding of medical terminology.

Provide cover for colleagues during annual leave, sickness and busy periods.

To develop working relationships across the trust including medical secretaries, SBU managers and the medical teams

Be conversant with the Quality and contractual targets of the Trust and aim to meet these, with the input from senior staff.

Be fully competent in the features of the hospital computer system and undergo further training when systems are updated and as the job requires.

For further information please contact the Outpatient Assistant Service Manager on 01483 571122 ext. 4798

Apply Now

Refine Your Search

healthcare coordinator jobs in henley on thames

Outpatient Appointment Centre Administrator - B3

Research Evaluation Coordinator

Workplace Adjustments Coordinator

Clinical Project Manager I

Clinic Coordinator

Research Coordinator

Recruitment and HR Coordinator

Care Coordination Administrator

Senior Booking Coordinator

Complex Care Team Coordinator

International Future Leadership Programme

Activity Coordinator

Activities Coordinator - Care Home

Booking Coordinator

Patient Care Coordinator

Anaesthetic Administration Coordinator

Pharmacy Support Manager

Quality Systems Coordinator

Dog Intake Coordinator

Customer Support Coordinator

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