Contract: Permanent
Hours: fulltime at 37 hours per week, 52 weeks per year
Salary: FTE £32,000 p.a.
Location: Hybrid working consisting of remote working, with flexibility required to work across educational settings in Hertfordshire and neighbouring counties and one day per week at Bank House Stevenage.
The Role
We are looking for a dynamic, proactive and enthusiastic individual to join our expanding Data Management Services team.
This is a customer‑facing role, providing Management Information Systems (MIS) software support and training to schools and other education settings. You’ll be helping customers get the most from their systems, solving problems, answering queries and delivering training with confidence and clarity.
What We’re Looking For
You don’t need to tick every technical box – attitude and potential matter more than experience.
We’re particularly interested in candidates who bring great communication skills with a friendly, helpful approach, show enthusiasm and curiosity with a genuine willingness to learn, and have a strong passion for supporting customers while consistently striving to exceed their expectations.
Experience of working with Arbor, Bromcom or SIMS, particularly in a secondary school environment or a customer support desk, would be beneficial, as would experience in software support. However, full training will be provided for the right candidate.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and 1 day per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Tracy House – Head of Data Management Services, via email [email protected], who would be happy to chat to you.
HOW TO APPLY
Email [email protected] with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:
- Project Leadership, Outcomes & Learning - Can you describe a project you led? What were the intended outcomes, what was ultimately achieved, and what key lessons did you take away from the experience?
- Stakeholder Management & Handling Complaints - Tell us about a time you managed a challenging stakeholder situation or complaint. How did you approach it, what steps did you take to resolve the issue, and what was the outcome?
- Self‑Development & Growth in Role - If successful in this role, how would you identify your development needs, and what steps would you take to support your own professional growth over the next 12 months?
Closing Date: 7th June 2026 at 23:59.
Interview Date: 16th June 2026 in Stevenage.
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.We would love to hear from you.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Transport links
- Work from home
Application question(s):
- Do you drive and hold a full UK driving licence
- Are you based locally and willing to travel frequently as stated
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stevenage SG1 3EE
