It support Work, Jobs in Henstridge, Som (with Salaries)

1st Line Helpdesk Engineer
Newburgh Networks Limited —Dorchester
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- IT
Quick apply
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Digital & AI Support Apprentice
QA Apprenticeships —Shaftesbury
- £23,132 a year
- Full-time
- Customer service
- IT
- Communication skills
- Life insurance
Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
4d
IT technician, Associate
Curtiss-Wright —Wimborne
- Full-time
- IT
IT Technician - Yeovil
BCA Automotive —Yeovil
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Desk Analyst
Unicard —Poole
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
1d
Senior IT Support Analyst
Mulberry —Chilcompton
- Temporary
- ERP systems
- SQL
- Computer networking
Quick apply
IT Systems and End User Administrator (1 Year FTC)
IMI Plc - Legacy Precision —Poole
- Full-time
- Organisational skills
- IT
- Communication skills

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2nd Line Technical Support
iFacility —Shepton Mallet
Handling calls, emails and support cases for customers and keeping them updated on progress of issues and queries. A few things to note*.
£26,000 - £28,000 a year
Quick apply
6d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
£26,225 - £29,000 a year
Quick apply

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1st Line Helpdesk Engineer

Newburgh Networks Limited
Dorchester

Quick apply

Job details

Full-time
£27,000 - £32,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Driving Licence
Operating systems
MCP
Windows
Technical support
IT support
Computer networking
Mac OS
IT
Communication skills
CompTIA A+
Time management
Help desk

Full job description

Important – Please Read Before Applying

This role is not fully remote. Applicants must meet all of the following criteria to be considered:

Hold a full UK driving licence and have use of their own vehicle.
Be based in or very close to Dorset.
Be happy to travel regularly to customer sites across Dorset.

If you do not meet all of the above requirements, please do not apply.

About the Role:
We’re looking for a skilled Helpdesk Engineer to join a well-established IT support provider based in Dorset. Newburgh Networks delivers reliable IT solutions and services to a wide range of businesses and is committed to providing excellent support and practical technology solutions. With a focus on teamwork, service quality, and continuous improvement, this role offers a great opportunity for someone who wants to contribute to a forward-thinking IT service provider.

This is a hybrid role, combining remote work from home with travel to customer sites as needed. The ideal candidate will be based in Dorset, hold a full UK driving licence, and have a suitable home working environment free from distractions.

What We’re Looking For:
We’re seeking candidates who combine solid technical skills with strong organisation, commercial awareness, great time management and a proactive approach to problem-solving.

Key Responsibilities:

Be the first point of contact for client queries, providing timely and effective technical support through phone, email, and live chat.
Diagnose and resolve a variety of hardware, software, and network issues quickly and professionally.
Escalate complex technical problems to second-line support or the right team, ensuring they’re resolved promptly.
Keep clear and accurate records of client interactions, troubleshooting steps, and solutions in the ticketing system to maintain service continuity.
Support the setup, configuration, and deployment of new hardware, software, and IT systems.
Help clients understand IT best practices, tools, and system usage to reduce recurring issues and improve their experience.
Monitor system performance and take proactive steps to address potential issues before they impact service.
Collaborate with colleagues across the helpdesk and technical teams to share knowledge and deliver excellent client service.

Main Requirements:

At least 1 year of experience in an IT support or administration role, ideally within an MSP or similar environment.
Previous experience in a helpdesk or technical support role, preferably in a fast-paced IT setting.
Good understanding of both Windows and macOS operating systems.
Familiarity with common software applications and basic networking concepts.
Working knowledge of cloud technologies, especially Microsoft 365.
Strong problem-solving skills and a proactive approach to resolving issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
Self-motivated and able to work independently as well as part of a team.
A customer-focused mindset with a commitment to delivering high-quality support.
Industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are desirable but not essential.

Why Join Us?
You’ll be part of a collaborative team that values service quality and innovation. This is a great opportunity to develop your skills, work with diverse technologies and customer industries, and make a real impact in a supportive environment.

What we offer to the successful First Line Helpdesk Engineer:

Salary £27,000 - £32,000 per annum based on experience and qualifications.
Monday to Friday 0830 - 1730 (Hybrid/Onsite working)
Company Pension Scheme.
Increasing Holiday entitlement based on years of service, 20 days plus Bank Holidays then 1 additional day per year up to a max of 25 after the first two years of service.

Company benefits include:

Private Medical Insurance.
Support for industry certifications and training.
Career development and progression opportunities
Health and Safety training.
Friendly, collaborative team environment.

This is an exciting opportunity to be part of an innovative, forward-thinking organisation that values talent, fosters career progression, and empowers its team to make a real impact!

If you’re interested, we’d love to hear from you - get in touch for more details.

Quick apply

Refine Your Search

it support jobs in henstridge, som

1st Line Helpdesk Engineer

2nd Line Technical Support

Digital & AI Support Apprentice

Customer Systems Support

IT technician, Associate

IT Technician - Yeovil

Service Desk Analyst

Senior IT Support Analyst

IT Systems and End User Administrator (1 Year FTC)

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