This is a dual-function role combining Patient Pathway Navigator and MDT Coordinator responsibilities. The post holder will provide comprehensive administrative support while independently coordinating MDT activity and cancer pathway tracking for designated tumour sites. The post holder will support Consultants and their teams (including Registrars, Clinical Fellows, Clinical Nurse Specialists, Pharmacists, and Physiotherapists), while also supervising junior administrative staff. Key responsibilities include managing clinical correspondence using dictation/AI systems, patient pathway management, handling telephone queries, and supporting the efficient flow of information between patients, clinicians, and administrative teams. Flexibility to work across the Division is required in response to service needs.
Patient Pathway Navigator – 60% of role
Provide comprehensive secretarial and administrative support to consultants, registrars, visiting consultants, and clinical nurse specialists.
Manage incoming correspondence (post, calls, emails), ensuring timely action, appropriate circulation, and communication of consultant availability.
Support production of clinic letters, medical reports, and general correspondence using ambient AI/smart dictation software; ensure letters are checked, processed, and issued promptly, with appropriate actions followed up and communicated to patients and referrers
MDT Coordinator – 40% of role
- Provide comprehensive administrative support to the Multi-Disciplinary Team and Cancer Services Directorate, acting as primary MDT coordinator for allocated tumour site.
- Coordinate MDT meetings, ensuring availability of radiology, histology, and relevant clinical information.
- Lead on patient tracking, data collection, and breach escalation, ensuring compliance with cancer waiting time standards (28-day, 31- and 62-day) and acting as first point of contact for pathway delays.
Please see the Job Description for details regarding duties
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Please see above the attached Job Description for further details regarding main responsibilities of the role.
