Guest experience manager Work, Jobs in Hereford, Hef (with Salaries)

Guest Experience Manager
Forest Holidays —Berry Hill
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
4d
Assistant Manager
Miller & Carter - Hereford —Hereford
- Full-time
- Management
- Mentoring
- Restaurant
- Annual leave
- Employee discount
Quick apply
12d
Hotel Duty Manager
Premier Inn —Hereford
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
10d
Visitor Operations & Experience Manager
National Trust —Leominster
- £36,621 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
7d
Estate Agent
The Property Experts —Worcester
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
General Manager/Operations Manager
F C Jones & Co —Lyonshall
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Human resources
- Free parking
- Flexitime
Quick apply
Head of Food & Beverage
Warner Leisure Hotels —Holme Lacy
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Leadership
- Free parking
- Annual leave
5d
General Manager
Toast & Timber LTD —Abergavenny
- £29,200 - £31,200 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Food and Beverage Supervisor
Warner Leisure Hotels —Holme Lacy
- Full-time
- Hospitality
- Hotel
- Guest services
10d
Receptionist Team Member
Warner Leisure Hotels —Holme Lacy
- £8.00 - £12.71 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Free parking
- Annual leave
3d
General Manager
Popeyes UK —Gloucester
- £40,000 - £44,000 a year
- Full-time
- Sales
- Employee discount
- Referral programme
Quick apply
Shift Manager
Five Guys UK —Gloucester
- Up to £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Front of House Carriages Restaurant - 25 hours
Allpay —Hereford
- £13.46 an hour
- Weekend availability
- Communication skills
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Deputy Manager - NEW OPENING
Rudy's Pizza —Worcester
- £35,000 a year
- Full-time
- Restaurant
- Employee discount
Quick apply
General Manager - NEW OPENING
Rudy's Pizza —Worcester
- £40,000 a year
- Full-time
- Employee discount
Quick apply
General Manager
Casa Bianca —Hereford
- From £30,000 a year
- Full-time
- Hospitality
- Management
- Driving
- Employee discount
Quick apply
5d
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
Assistant General Manager
Hickory's Smokehouse —Worcester
- Up to £45,000 a year
- Full-time
- School
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Assistant Manager
HANBAO. —Worcester
- £29,800 - £32,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Annual leave
- Employee discount
Quick apply
10d

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Guest Experience Manager

Forest Holidays -
Berry Hill

Quick apply

Job details

Full-time
Up to £40,000 a year
4 days ago

Benefits

Discounted or free food
Company pension
Company events
Employee discount
Paid volunteer time

Qualifications

Driving Licence
Management
Customer service
Microsoft Office
Organisational skills
IT
Leadership
Communication skills

Full job description

A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations

Location: Forest of Dean (Coleford, Gloucestershire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota.

We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Forest of Dean. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain’s most amazing forests.

This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.

Discover the Guest Experience Manager role:

As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the entire location at every guest experience touchpoint. Leading both Front and Back of House guest experience teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.

Your Responsibilities:
✨ Guest Experience

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews

️ Food & Beverage Operations

Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance

Revenue & Commercial Performance

Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities

Team Leadership & Development

Lead, motivate, and develop F&B and Ranger teams
Influence a positive, service-focused team culture
Manage staffing, recruitment, training, and performance

Ranger & Activities Management

Oversee Ranger-led experiences, ensuring engagement and safety
Optimise activity schedules and monitor participation

Operations & Duty Management

Act as Duty Manager when required
Handle operational challenges, guest issues, and emergencies
Maintain visible leadership and cross-department coordination

Reporting & Strategy

Analyse guest, F&B, and activity performance to drive improvements
Support strategic planning and identify new growth opportunities

Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.

✅ Full UK driving license and access to a vehicle
✅ Experience managing teams.
✅ Strong leadership, planning, and organisational skills
✅ A genuine passion for delivering exceptional guest experiences
✅ Proven customer service management experience.
✅ Outstanding communication and relationship-building skills
✅ Strong commercial awareness and problem-solving ability
✅ IT literate - MS Office & databases
✅ Ability to work collaboratively, under pressure, and influence at all levels

Who Are Forest Holidays?

Our business has been recognised as a force for good.

Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

What’s in it for You?

✈️ 23 days’ holiday plus bank holidays (increasing with service)
Annual bonus based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Hundreds of discounts on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

If you’re ready to create unforgettable moments for every guest, and lead a team that makes memorable holidays happen, apply now.

Quick apply

Refine Your Search

guest experience manager jobs in hereford, hef

Guest Experience Manager

Assistant Manager

Hotel Duty Manager

Visitor Operations & Experience Manager

Estate Agent

General Manager/Operations Manager

Head of Food & Beverage

General Manager

Food and Beverage Supervisor

Receptionist Team Member

General Manager

Shift Manager

Front of House Carriages Restaurant - 25 hours

Retail Manager

Deputy Manager - NEW OPENING

General Manager - NEW OPENING

General Manager

Part-time Customer Service Manager

Assistant General Manager

Assistant Manager

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