Date:
19 Jun 2026
Company:
DWR Cymru Cyfyngedig Welsh Water Plc
City:
Hereford
Address:
Hereford, Wales, GB, HR4 0JS
Job Requisition Number
8813
Work Type
Permanent
Job Function
Operational
Salary Range
£28,065.00 -£31,887.00
Base
Closing Date
Broomy Hill, Hereford
23:59 on 02 July 2026
What you’ll be responsible for
Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer.
This will include:
1 Demonstrating a keen willingness to constantly work as part of a team
2 Achieving and maintaining the area leakage targets
3 Reacting and working alongside all other departments during Silver & Gold incidents
4 Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information
5 Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage
6 Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind
7 Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions
8 Making sure the correct details are entered onto the various IT systems on a daily basis
9 Ensuring correct working practices are adhered to on site in and out of hours
10 Conducting visual inspections
11 Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes
12 Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution
13 Making recommendations for the improvement of the network
14 Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
15 Undertaking any other duties as required to meet the needs of the business Who you’ll work with
Internal
Management Team within Welsh Water
Local Operational teams
Customer Services
External
Members of the Public
Welsh Water Customers
Local government
Contractors
About you
Essential Qualifications, Experience, Knowledge & Skills
Qualifications
Current, full valid driving licence
To support operational efficiencies, candidates must reside within the Hereford area, with a residential postcode starting “HR."
Experience
Good level of customer service experience
Computer Literate
Knowledge & Skills
Enthusiastic about putting our customers first every day
Good interpersonal skills
Good knowledge of the water industry
Effective communication skills
The drive and ambition to provide a first class service to our customers
Sound understanding of Microsoft software packages including but not limited to Excel, Word
Willingness to both work alone and as part of a team when required
The ability to build and maintain good networks with internal departments, company partners and contractors
Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers
Good to know
Hours of Work
08:00 – 16:00, with participation in a standby rota (currently 1 week in 5)
Additional Benefits
Company vehicle provided
Closing Date
Thursday 02 July 2026
Interview Stage
Week commencing 06 July 2026
In person at Broomy Hill, Hereford (Address: Broomy Hill Water Treatment Works, Breinton Rd, Hereford, HR4 0JS)
For an informal discussion about this role, please contact: [email protected] and enter the Job Requisition Number in the subject title line [8813].
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Benefits
As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
Option to buy additional annual leave up to 5 days per year
Enhanced employer pension contributions – Up to 11% employer contributions
Free Mortgage Brokering Services
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Gym and fitness discounts as well as high street shopping
Cycle to work scheme
Discount off all Welsh Water visitor attraction centres and gift shops
Car-leasing scheme and free on-site parking at all sites
Health CashBack scheme and access to an online GP service
An employee assistance programme for employees and their immediate family
Many more can be found on our website.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.
For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Who we are
Our Operations teams help bring Wales to life by protecting and delivering one of our most vital natural resources. Every role plays a part in keeping safe, high‑quality drinking water flowing to homes and businesses across the country. We’re proud to offer an inclusive working environment where different perspectives, skills and experiences are valued, because we know diverse teams help us serve our communities better. Whatever your background, you’ll be supported to learn, grow and make a meaningful impact on everyday life in Wales.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
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