Governance manager Work, Jobs in Hermitage, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Care Deputy Manager
Care UK —Newbury
- £52,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
- Employee discount
Project Manager
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Continuous improvement
- Agile
- Negotiation
Departmental Business Support Officer
UK Health Security Agency —Didcot
- £35,587 - £43,244 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Management
2d
Product Manager - Integration
Nationwide Building Society —Swindon
- £47,200 - £70,800 a year
- Temporary
- Banking
Student Communities Manager
Reading Students' Union —Reading
- £36,961.59 a year
- Monday to Friday
- University
- Continuous improvement
- Team management
- Annual leave
Quick apply
Head of Governance
Practice Plus Group IUC —Reading
- Up to £80,000 a year
- Remote
- Writing skills
- Microsoft Office
- Business development
2d
Programme Manager
University of Oxford, Department of Paediatrics —Oxford
- £39,424 - £47,779 a year
- Full-time
- Analysis skills
- Supervising experience
- University
- Bereavement leave
- Sick pay
Quick apply
Senior Healthy Lifestyle Advisor
ICE Creates —Reading
- £28,000 a year
- Weekend availability
- Hybrid work
- CRM software
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
5d
VodafoneThree - Operational Efficiency Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Employee discount
4d
Senior Quality Assurance Manager
University of Oxford —Oxford
- £49,119 - £63,489 a year
- Full-time
- Management
- Bachelor's degree
- Continuous improvement
3d
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Senior Research Programme Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- No degree
- Communication skills
Programme Manager
Wokingham Borough Council —Wokingham
- £52,414 - £57,870 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
10d
Accuracy and Loss Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Annual leave
- Employee assistance programme
Data Governance & Management Manager
The AA —Basingstoke
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Senior Supplier Relationship Manager
RM Education Limited —Abingdon
- Hybrid work
- Communication skills
- Annual leave
Leadership Team PA - Maritime and Land
QinetiQ —Farnborough
- £38,475 - £42,750 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Employee discount
4d
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
12d
Governance Lead (MBNL)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
- Contracts
- Time management
- Employee discount
Quick apply

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

governance manager jobs in hermitage, brk

Complaints & Resolution Manager

Care Deputy Manager

Project Manager

Departmental Business Support Officer

Product Manager - Integration

Student Communities Manager

Head of Governance

Programme Manager

Senior Healthy Lifestyle Advisor

VodafoneThree - Operational Efficiency Specialist

Senior Quality Assurance Manager

Capture Manager

Senior Research Programme Manager

Programme Manager

Accuracy and Loss Manager

Data Governance & Management Manager

Senior Supplier Relationship Manager

Leadership Team PA - Maritime and Land

Sr Director, Drug Development Lead

Governance Lead (MBNL)

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