Senior Account Manager
Reporting to: Regional Sales Manager
Location: London, Milton Keynes or Abingdon (Hybrid)
Step into Your Next Challenge with Air IT
At Air IT, we go beyond delivering IT services — we build lasting partnerships that power ambitious organisations to grow, transform and succeed.
We're looking for a dynamic Senior Account Manager to join our expanding team, taking ownership of key client relationships across the South. If you're commercially driven, relationship-focused, and thrive in a Managed Services environment, this is your opportunity to make a real impact.
The Opportunity
This isn't just account management — it's about becoming a trusted strategic partner to your customers.
You'll work closely with senior stakeholders to understand their business goals, shape forward-thinking IT strategies, and unlock genuine value from their technology investments. From driving growth to strengthening long-term partnerships, you'll be at the centre of delivering exceptional client outcomes.
What You'll Be Doing
- Build Meaningful Client Partnerships
- Develop trusted relationships with senior decision-makers
- Own and nurture your portfolio, becoming the go-to advisor for your clients
- Lead engaging quarterly reviews, turning data into actionable insight
- Ensure every customer feels valued, heard and confident in Air IT
Collaborate to Deliver Excellence
- Partner with Service Delivery and Technical teams to ensure seamless customer experiences
- Stay ahead of risks, issues and emerging opportunities
- Bring fresh thinking through knowledge of market trends and evolving technologies
Drive Growth & Commercial Success
- Take full ownership of retention, growth and profitability across your accounts
- Create and execute strategic account plans, identifying new opportunities
- Lead upsell and cross-sell initiatives aligned to client needs
- Own your pipeline and personal sales targets with confidence
- Drive negotiations, renewals and service expansion conversations
Own the Sales & Delivery Journey
- Maintain a strong, forward-looking pipeline
- Create compelling proposals and customer roadmaps
- Collaborate with technical teams to scope and shape solutions
- Keep CRM and reporting accurate and insightful
- Contribute to continuous improvement across account management processes
What You Bring
Your Experience
- Proven success as an Account Manager or Senior Account Manager within an MSP
- A consultative, solutions-led sales style
- Confidence leading strategic conversations with senior stakeholders
- Strong track record of growing accounts and hitting targets
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast-paced, evolving environment
- Experience across key MSP services (e.g. M365, Azure, Cyber Security, IT Support)
- Full UK driving licence
What Sets You Apart
- We're looking for someone who brings a unique perspective and a collaborative mindset, and who:
- Has a genuine interest in technology and the positive impact it can have on organisations and people
- Demonstrates commercial awareness and can confidently communicate value in a way that resonates with different audiences
- Brings curiosity, enthusiasm and a proactive approach to problem-solving
- Is well-organised and able to manage multiple priorities in a way that works best for them
- Is open to new ideas, embraces change and is committed to continuous learning
- Is motivated to grow and develop their career within a supportive, scaling business
What You'll Get in Return
At Air IT, we invest in our people just as much as our technology.
Benefits That Matter
- 25 days' holiday + a celebration day
- Enhanced family leave
- Holiday purchase scheme
- EV car scheme & Cycle to Work
- Virtual GP & Employee Assistance Programme
- Technology vouchers & eye care support
- Pension, life assurance & income protection
- Access to Air Perks and discount platforms
Plus…
- Hybrid working
- Ongoing development and learning opportunities
- Team socials, incentives and competitions
- A supportive, collaborative culture where you can thrive
Life at Air IT
We're proud of our people-first culture — ambitious, supportive and driven by success. We celebrate achievements, encourage growth, and create an environment where everyone can bring their best self to work.
If you're ready to take ownership, build impactful relationships and drive meaningful growth, we'd love to hear from you.
Our Commitment to Inclusion
We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and are happy to support any adjustments you may need during the recruitment process.
