Support escalation engineer Work, Jobs in Hermitage, Brk (with Salaries)

Senior Infrastructure Engineer
Wasdell Packaging Ltd —Swindon
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- IT
- Free parking
Quick apply
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Field Service Engineer (Inside the M25)
Baxter —Newbury
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- PMP
- Project management
- Agile
5d
Applications Engineering Manager - Semiconductor Metrology
Infinitesima —Abingdon
- £69,000 - £80,000 a year
- Hybrid work
- Management
- Engineering
- Leadership
- Annual leave
Quick apply
9h
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Product Owner (IC2)
Keyloop —Hungerford
- £46,800 - £57,200 a year
- Hybrid work
- Computer Science
- Engineering
- English
10h
EMC Operations Lead
UL Solutions —Basingstoke
- Engineering
- Laboratory experience
- In-person
VodafoneThree - Compliance Operations Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Mentoring
- Linux
- Employee discount
1d
Technical Support Specialist (Hardware)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Engineering
- Annual leave
Quick apply
Senior Supplier Assurance Engineer
OrganOx —Oxford
- Full-time
- Engineering
- Bachelor's degree
- Travel
Quick apply
IAM Engineer
Elanco —Hook
- Full-time
- Azure
- Organisational skills
- Leadership
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Azure
- Computer Science
- Engineering
23h
VodafoneThree - Network and Integration Engineer
Vodafone —Newbury
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Employee discount
Technical Support Specialist (Control Systems)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Hybrid work
- Engineering
- Python
- Annual leave
Quick apply
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
- Leadership
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply
13d
Maintenance Engineer
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- Maintenance
- Communication skills
- Free parking
- Life insurance
Quick apply
11d
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme

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support escalation engineer jobs near hermitage, brk

Senior Infrastructure Engineer

Wasdell Packaging Ltd -
Swindon

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
Software deployment
LAN
Firewall
DHCP
ITIL
Virtualisation
DNS
SharePoint
IT
IP networking
VMWare
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Senior Infrastructure Engineer

We are looking for an experienced and proactive Senior Infrastructure Engineer to join our IT team. This is an excellent opportunity for a technically strong support professional who enjoys solving complex infrastructure and end-user challenges, improving service quality, and helping to maintain a secure, reliable, and high-performing IT environment. You will play a key role in supporting business-critical systems across on-premises and cloud platforms.

About the Role

As Senior Infrastructure Engineer, you will provide escalation support across infrastructure, cloud services, networking, and end-user computing, while also playing a central role in foundational IT improvement and digital transformation. This is more than a traditional support role; it is an opportunity to help reshape the organisation’s technology landscape. You will contribute to the redesign of core processes, support the modernisation of systems and services, and help build a more secure, efficient, and scalable IT environment for the future. The role will also act as an AI ambassador for the business, helping to drive the development, adoption, and practical use of AI tools and ways of working across teams. This role will suit someone who is excited by designing and implementing solutions, influencing change, and making a visible, lasting impact.

Key Responsibilities

Provide senior-level technical support across desktops, laptops, servers, printers, peripherals, and business applications.
·Troubleshoot and resolve complex issues across Windows Server, Active Directory, DNS, DHCP, VPNs, firewalls, LAN/WAN connectivity, and core TCP/IP networking.
Support and help develop Microsoft 365 services including Exchange Online, SharePoint, Teams, Entra ID, Intune, and Azure-based services in line with business and security requirements.
Maintain and support virtualised environments including VMware, Hyper-V, host infrastructure, virtual servers, and storage platforms.
Assist with network administration, including firewall rule management, switching, VLANs, DNS, DHCP, VPN connectivity, and wider network optimisation.
Support patching, vulnerability remediation, endpoint compliance, and general security best practice across Windows devices, servers, and cloud-managed services.
Work with internal stakeholders and technical colleagues to deliver upgrades, improvements, and infrastructure changes.
Act as an AI ambassador across the business, helping to identify opportunities for AI adoption, promote best practice, and support the development of practical AI-enabled processes and solutions using tools such as Microsoft Copilot, Power Platform, and automation technologies where appropriate.
Document technical procedures, fixes, and support guidance to strengthen team knowledge and service consistency.
Deliver excellent customer service, communicating clearly and professionally with users at all levels of the business.

What We`re Looking For

Proven experience in a senior IT infrastructure support, or technical support role within an enterprise environment.
Strong hands-on knowledge of Microsoft technologies, including Windows Server, Active Directory, Group Policy, Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Intune, Autopilot and Azure.
Solid understanding of networking principles, including TCP/IP, DNS, DHCP, VPNs, switching, and firewall management.
Experience supporting virtualisation platforms such as VMware and Hyper-V, including virtual machines, host platforms, and associated infrastructure.
Hands-on experience with software deployment, patching, vulnerability remediation, endpoint support, and device management using modern support and management tools.
AI, automation, and digital innovation, with the ability to help champion adoption and identify practical use cases across the business using technologies such as Microsoft Copilot, Power Platform, and workflow automation tools.
Strong ITIL understanding for service management.
Excellent problem-solving skills, strong attention to detail, and the ability to manage competing priorities effectively.
Clear and confident communication skills.
A proactive, team-oriented approach and a genuine commitment to delivering high-quality IT support.

What We Offer

· Permanent, full-time opportunity

· Salary: £50,000 to £60,000 per year

· Company pension

· Personal development plan

· Free on-site parking

· In-person working environment

Pay: £50,000.00-£60,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in hermitage, brk

Senior Infrastructure Engineer

Senior M365 Platform Engineer

Field Service Engineer (Inside the M25)

Operational Readiness Lead

Applications Engineering Manager - Semiconductor Metrology

3rd Line IT Support Engineer

Product Owner (IC2)

EMC Operations Lead

VodafoneThree - Compliance Operations Specialist

Technical Support Specialist (Hardware)

Senior Supplier Assurance Engineer

IAM Engineer

Sr Tech Support Professional - Matrikon

Network Engineer

VodafoneThree - Network and Integration Engineer

Technical Support Specialist (Control Systems)

Technical Lead - Backend

Field Application Engineer, UK - Reconeyez

Maintenance Engineer

Level 2 Support Analyst

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