Emergency call centre Work, Jobs in Hertfordshire (with Salaries)

NHS 111 Health Advisor
Practice Plus Group IUC —Uxbridge
- £12.71 - £16.27 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Assessment Centre Administrative Assistant/Role Player
London Fire Brigade —London
- £31,132 - £36,723 a year
- Hybrid work
- Recruiting
- Organisational skills
- Employee discount
9d
Centre Operations Assistant (London, England)
Study Abroad —London
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Salesforce
Quick apply
On-Call Firefighter
Hertfordshire County Council —Stevenage
- Weekend availability
- English
- Driving
- Travel
Front of House Receptionist - MFS & RUK
BidvestNoonan —Rickmansworth
- £15.87 an hour
- Part-time
- Front desk
- Communication skills
- Annual leave
Quick apply
Corporate Receptionist - United Bank of Africa
ST James Facilities —London
- £31,000 a year
- Full-time
- Microsoft Powerpoint
- English
- Databases
Quick apply
Residence Life Administrator - NYU London
New York University —London
- Weekend availability
- Computer literacy
- University
- Conflict management
MetCC Communications Supervisor
Metropolitan Police —Bow
- £37,510 - £49,896 a year
- Full-time
- Management
- English
- Supervising experience
- Annual leave
Newly Qualified Paramedic - Non-Placement Graduate - Herts & West Essex - Aug 2026
East of England Ambulance Service Trust —North Bedfordshire District
- £32,073 - £39,043 a year
- Full-time
- Patient care
- Discharge planning
- Free parking
- Annual leave
23h
Newly Qualified Paramedic - Non-Placement Graduate - Kings Lynn - Aug 2026
East of England Ambulance Service Trust —North Bedfordshire District
- £32,073 - £39,043 a year
- Full-time
- Patient care
- Discharge planning
- Free parking
- Annual leave
23h
Security Manager, Global Operations
Crisis24 —London
- Full-time
- Computer literacy
- Writing skills
- English
Quick apply
Care Operations Manager - French
Deliveroo —London
- Full-time
- CRM software
- Communication skills
- Analytics
- Annual leave
Planner
A2Dominion Group —Ealing
- Up to £33,174.23 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
Reward Lead/Head of Reward
Hometree Group —London
- Hybrid work
- Analysis skills
- Financial services
- Analytics
- Employee discount
Event Doctor (North Bedfordshire)
St John Ambulance —Bedford
- Patient care
5d

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Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there…
£39,549 - £46,193 a year
MetCC Communications Supervisor
Metropolitan Police —Bow
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there…
£37,510 - £49,896 a year

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emergency call centre jobs near hertfordshire

NHS 111 Health Advisor

Practice Plus Group IUC -
Uxbridge

Apply Now

Job details

Permanent
£12.71 - £16.27 an hour

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Care record keeping
Clinical record keeping
Computer literacy
GCSE
Case note recording
Organisational skills
Computer skills
Phone triage
Patient record updating

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site in Stockley Park, Uxbridge

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like - simulation call

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
Paid training and continuous learning opportunities to grow your career.
Competitive pension scheme with Scottish Widows or the Peoples Pension.
Salary Finance: Access to salary advances, loans, and government benefits.
Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here.

Pay Rates

£12.71 per hour (7am-11pm)

£15.78 per hour (11pm-7am)

Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.

Training and Development:

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule:

Monday 21st September (Monday to Friday 9:30am to 5pm for 4 weeks)
Saturday 17th October (Tuesday - Thursday 6pm - 9:30pm and Saturday-Sunday 9:30am - 5pm for 5 weeks)
Monday 19th October (Monday to Friday 9:30am to 5pm for 4 weeks)

It is essential that you can commit to the training every day
You will be required to complete assessments and call audits throughout the training process. Successfully passing these is necessary to remain in the role. If you fail to pass after your second attempt, you will no longer be able to continue with the position.
After training, you will receive ongoing support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

Please click here for further information: NHS 111 Health Advisor Journey

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.

What you'll be doing

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

What we’ll look for in you

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We are seeking professionals who have:

Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies
GCSE/Functional Skills English and Maths (or equivalent).

Please note that all offers of employment are subject to an enhanced DBS check and satisfactory references.

Apply Now

Refine Your Search

emergency call centre jobs in hertfordshire

NHS 111 Health Advisor

Communications Officer (First Contact/Despatch)

Assessment Centre Administrative Assistant/Role Player

Centre Operations Assistant (London, England)

On-Call Firefighter

Front of House Receptionist - MFS & RUK

Corporate Receptionist - United Bank of Africa

Residence Life Administrator - NYU London

MetCC Communications Supervisor

Newly Qualified Paramedic - Non-Placement Graduate - Herts & West Essex - Aug 2026

Newly Qualified Paramedic - Non-Placement Graduate - Kings Lynn - Aug 2026

Security Manager, Global Operations

Care Operations Manager - French

Planner

Reward Lead/Head of Reward

Event Doctor (North Bedfordshire)

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