Customer complaints advisor Work, Jobs in Hessle, Ery (with Salaries)

Customer Complaints Advisor
ARCO Limited —Kingston upon Hull
- £26,227.50 a year
- Monday to Friday
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
10d
Customer Services Advisor (10 month FTC)
Humber Bridge Board —Hessle
- From £24,790 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
Resolution Advisor
Wren —Barton-upon-Humber
- Up to £32,260 a year
- Overtime
- Microsoft Office
- Computer skills
- Communication skills
- Employee discount
- Gym membership
Quick apply
Customer Service Advisor
Quickline Communications —Kingston upon Hull
- Full-time
- Customer service
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Commissions Team Advisor - Fixed Term Contract
Advantage Finance Ltd —Grimsby
- From £26,227.50 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Employee assistance programme
- Life insurance
Quick apply
Owner Experience Specialist - Part Time
Swift Group Ltd —Kingston upon Hull
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
10d

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Resolution Advisor
Wren —Barton-upon-Humber
The Resolution Advisor is there to investigate, resolve and respond to complaints made by customers and third parties, ensuring fair treatment of customers at…
Up to £32,260 a year
Quick apply
Customer Complaints Advisor
ARCO Limited —Kingston upon Hull
Act as an escalation point for complex complaints from customers and colleagues. Build strong relationships with customers, regaining trust after negative…
£26,227.50 a year
10d

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customer complaints advisor jobs near hessle, ery

Customer Complaints Advisor

ARCO Limited -
Kingston upon Hull

Apply Now

Job details

Fixed term contract
£26,227.50 a year
10 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Sales
Customer service
Supply chain
Relationship management
Communication skills

Full job description

About The Role

Are you passionate about delivering exceptional customer experiences, ensuring every interaction leaves a positive impression?

We're looking for proactive and commercially minded Customer Complaints Advisors to join our Customer Experience Team. As a key point of contact for customer concerns, you’ll take ownership of resolving issues with empathy and professionalism, while identifying opportunities to improve the overall customer experience. You’ll play an important role in strengthening relationships, building trust, and helping shape better outcomes for our customers and the business.

The Customer Complaints Advisor vacancy is a full time position, Monday to Friday, and is on a hybrid basis, with a mix of office and home based working. This role is a 12 month Fixed Term Contract.

Key responsibilities include:

Delivering a confident, empathetic service in every customer interaction, building rapport quickly and adapting to customer needs, through all communication channels (including teams)
Using active listening and questions to uncover true customer requirements and setting clear expectations on delivery and timelines
Investigate, resolve, and report on customer complaints thoroughly and efficiently
Identify root causes of issues and work to prevent recurrence
Act as an escalation point for complex complaints from customers and colleagues
Build strong relationships with customers, regaining trust after negative experiences
Maintaining accurate CRM records (C4C), resolving issues efficiently and navigating internal systems
Aiming for First Time Right outcomes to reduce repeat contact, using feedback to improve future interaction
Partnering with Sales, Supply Chain, and Strategic teams, supporting service enhancements and piloting initiatives
Actively seeking feedback and coaching whilst owning your personal development plans
Contributing positively to team culture and goals

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

Competitive salary of £26,227.50 plus Bonus
32 days holiday inclusive of bank holidays
Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
2 fully paid Community Volunteering days every year
An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
Free, 24-hour access to our Employee Assistance Programme
Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
Access to our Learning Management System, to support your personal and career development
Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Customer Complaints Advisor will be/have:

Demonstrated experience in a customer service or complaints handling role
Experienced in a B2B or commercial sales setting
Solid understanding of customer engagement and relationship management principles
Previous use of CRM tools (preferably SAP C4C or similar)
Familiarity with working in a fast-paced, target-driven environment
Excellent communication skills, both verbal and written
Experience working cross-functionally with Supply Chain, Sales or Product teams

About Us

With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.

Apply Now

Refine Your Search

customer complaints advisor jobs in hessle, ery

Customer Complaints Advisor

Customer Services Advisor (10 month FTC)

Resolution Advisor

Customer Service Advisor

Commissions Team Advisor - Fixed Term Contract

Owner Experience Specialist - Part Time

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