Quality assurance associate Work, Jobs in Hexham, Nbl (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
L2 - Financial Crime Senior Risk Associate - Training - UK&I - Risk Management - 12m FTC Newcastle
EY —Newcastle upon Tyne
- Team management
- Travel
- Communication skills
- Employee discount
9d
Talent Partner (Initial 12 month FTC)
Savills —Newcastle upon Tyne
- Annual leave
Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC
EY —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Travel
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Retail Sales Advisor - Gateshead
Oak Furnitureland —Gateshead
- £51,051 - £56,731 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
14d
Associate Director – Ground & Water
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
5d
Senior Associate, Payroll Delivery, Newcastle Upon Tyne/Manchester/Belfast 1
EY —Newcastle upon Tyne
- Time management
Senior Associate - Global Compliance and Reporting
EY —Newcastle upon Tyne
- Business development
- Project management
- Tax experience
Solicitor / Associate
Ward Hadaway LLP —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Travel
- IT
- Annual leave
8d
Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business
Quick apply
Engagement Business Partner (Finance) - Supervising Associate - Newcastle or Belfast
EY —Newcastle upon Tyne
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Engagement Business Partner (Finance) - Senior Associate - Newcastle or Belfast
EY —Newcastle upon Tyne
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Associate Building Surveyor
Baily Garner —Newcastle upon Tyne
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Annual leave
- Flexible schedule
Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Principal Scientist, Clinical Research - Remote UK
Leica Biosystems —Newcastle upon Tyne
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Bachelor's degree
Senior Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Presentation skills
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Employment Solicitor
Eventus Recruitment Group —Newcastle upon Tyne
- £45,000 - £65,000 a year
- Call to connect
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Blast Technical Lead
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- AutoCAD
- Analysis skills
- Project management

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quality assurance associate jobs near hexham, nbl

Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.
Ensure communication with the customer is regular with regards to their incident/change request.
Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.
Update TSGs ticketing system and technical information repository with detailed notes.
Liaise with partners and third parties to aid in the resolution of incidents.
Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.
Maintain a high-quality service for our customers.
Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.
Assist in the creation of best practice, new user and leaver guides.
Act as Buddy when required for the induction of new 2nd line team members.
You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
A full UK driving license is required.
Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.
Extensive knowledge of server and networked environments.
Experience with virtualisation technologies.
Strong background in desktop support.
Proficient understanding of firewalls, anti-virus, and other security technologies.
Hands-on experience with Microsoft Exchange and Office 365.
Ability to tailor coaching and training styles to meet individual needs.
Strong relationship-building skills with the wider business.
Professional telephone manner.
In-depth understanding of firewall technologies.
Experience with cloud-based backup solutions.
Good understanding of on-premises backup technologies.
Knowledge of hosted telephony.
Familiarity with routing and switching.
Experience with enterprise anti-virus software, such as Sophos.
Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

quality assurance associate jobs in hexham, nbl

Service Desk Consultant - 2nd Line (Infrastructure)

L2 - Financial Crime Senior Risk Associate - Training - UK&I - Risk Management - 12m FTC Newcastle

Talent Partner (Initial 12 month FTC)

Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC

Service Desk Consultant - 2nd Line (Infrastructure)

Retail Sales Advisor - Gateshead

Associate Director – Ground & Water

Senior Associate, Payroll Delivery, Newcastle Upon Tyne/Manchester/Belfast 1

Senior Associate - Global Compliance and Reporting

Solicitor / Associate

Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory

Engagement Business Partner (Finance) - Supervising Associate - Newcastle or Belfast

Engagement Business Partner (Finance) - Senior Associate - Newcastle or Belfast

Associate Building Surveyor

Delivery Manager

Principal Scientist, Clinical Research - Remote UK

Senior Delivery Manager

Employment Solicitor

Blast Technical Lead

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