Job Role: Customer Experience Executive
Location: On‑site at our amazing Colchester office (CO7 7QR) - easy access from the A12
Salary: £27,000 per annum + company bonus
Position: Full-time, Permanent.
Working Hours: Mon-Fri 8:30am - 5:15pm (one early start per week from 7:30am - 5:15pm)
About Greenmill - Join a growing team that puts people first!
Greenmill is one of the UK's leading wholesalers of Air Conditioning and Ventilation Install materials. Our mission is simple: deliver world-class service by keeping products In Stock, On Site, On Time.
As a family-run business, we're proud of the culture we've built - friendly, supportive, ambitious, and fun. Every new starter completes a structured 6-week training programme to set them up for success!
The Role:
Our Customer Experience team is expanding, and we're looking for someone who thrives in a fast-paced environment and enjoys helping customers. As a Customer Experience Executive, you'll be the friendly voice and problem-solver for our customers, supporting them with:
- Product quotes and orders
- Delivery and account queries
- Phone, email, WhatsApp and live chat support
- Coordinating with internal teams to keep everything running smoothly
If you love variety, teamwork, and making a real difference to customers, you'll feel right at home here.
What You'll Bring:
Essential
- Minimum 1 year experience in a fast-paced office environment
- High level of accuracy
- Order processing experience
- Confident with basic computer systems
- Proactive, positive, and a great communicator
- A team player who enjoys building relationships
Nice to have
- Experience of working towards KPI’s
- CRM system experience
Why You'll Love Working At Greenmill:
We believe great work deserves great rewards. You'll enjoy:
- 25 days holiday + Bank Holidays! (rising with service to a maximum of 28 days)
- Quarterly Bonus Scheme
- Accrue time back each month from early starts, giving you flexible paid time off
- BUPA healthcare
- Free Parking
- Easy access from the A12 - ideal for Essex and Suffolk commuters
- Free snacks, cold drinks, and a seriously good coffee machine
- Employee Assistance Programme
- Dress down Friday's
- Internal recognition scheme
- Monthly Spin The Wheel
- Annual Pay Reviews
- Annual development plans
- Employee pension scheme
- Cycle To Work Scheme
Our team recently described Greenmill as friendly, passionate, hard-working and fun - and we couldn't agree more.
Ready to join us?
If you're excited to be part of a growing company where people genuinely matter, hit apply, we'd love to hear from you!
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Do you have direct experience accurately handling data?
- This role requires experience in order processing. Do you have experience in order processing across multiple platforms? (phone, email, live chat)
Experience:
- customer service in a fast paced OFFICE environment: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
