Customer service team lead Work, Jobs in Heythrop, Oxf (with Salaries)

Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
Team Leader
Card Factory —Banbury
- £13 an hour
- Leadership
4d
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Team Leader
Absolute Taste —Bicester
- £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Lead Store Advisor, Bicester Village
On AG —Bicester
- Sales
- English
- Supervising experience
Retail Team Lead
UOE —Thame
- £14.10 an hour
- Weekend availability
- Management
- Sales
- Microsoft Office
Trader and Shopper Marketing Lead (GB and Ireland)
Miele —Abingdon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Employee discount
Retail Floor Lead (Bicester Village)
Vuori, Inc —Bicester
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply
Luxury Venue - Welcome Team (Sales) Manager
Artemis Venue Services —Shipston on Stour
- £26,580 a year
- Full-time
- Bar
- Sales
- Free parking
Quick apply
Software Engineering Team Leader
Procode Technology Limited —Oxford
- £60,000 a year
- Hybrid work
- Leadership
- Python
- Annual leave
- Employee assistance programme
Opticians Team Leader
Boots —Stratford-upon-Avon
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Knoopologist (Team Leader)
Knoops- Oxford —Oxford
- £13.50 an hour
- Part-time
- Leadership
- Café
- Communication skills
Quick apply

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Team Lead - Customer Service

HUBER+SUHNER
Bicester

Quick apply

Job details

Permanent | Full-time

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Management
Customer service
SAP
Supply chain
English
Microsoft Office
Continuous improvement
Leadership
Communication skills

Full job description

JOB TITLE: Team Lead, Customer Services

LOCATION: Bicester (hybrid; 3 days in-office)

About the Role
We are looking for a proactive and customer-focused Customer Service Team Lead to join our Industry segment team, supporting customers and sales partners across the EMEA region.

This is a pivotal role where you will act as the primary point of contact for commercial and technical enquiries, while also leading and developing a local team across our England and Sweden sites. You will play a key role in ensuring excellent customer experience across our full product portfolio (RF, LF, FO), while driving continuous improvement in processes and performance, thinking with the company's values and stategy.

What You’ll Be Doing:

Leadership & Team Management

Provide day-to-day leadership, guidance, and support to the Customer Service team
Drive team development, performance, and engagement
Manage team administration, including absences and resource planning

Customer & Sales Support

Act as the main point of contact for customer and sales partner enquiries
Prepare and manage quotations for standard and customised products
Collaborate with Account Managers, Field Application Engineers, and Pricing teams
Build strong relationships with customers and partners, identifying sales opportunities

Order & Process Management

Coordinate quotation and order processes end-to-end
Monitor order progress and proactively communicate with customers
Ensure all activities are documented and aligned with internal processes

Forecasting & Planning

Contribute to the monthly S&OP cycle with accurate and relevant data

Customer Experience & Continuous Improvement

Handle customer complaints and coordinate with internal teams to resolve issues
Identify process improvements and support ongoing optimisation initiatives

Sales & Operational Support

Support customer visits, trade fairs, and sales initiatives when required
Work closely with Supply Chain, Logistics, and Finance as a key interface

What We’re Looking For

A strong team player with a positive, motivating approach to leadership
Experience in customer service within a technical or industrial environment
Solid commercial or technical background, with the ability to understand complex products
Excellent communication skills in English (additional languages are a plus)
Strong customer focus, with the ability to manage multiple priorities
Good understanding of supply chain processes and operations
Proficiency in ERP systems, Microsoft Office, and standard IT tools
A proactive, structured, and detail-oriented working style
High resilience, flexibility, and a ‘can-do’ mindset
Ability to collaborate effectively with global internal and external stakeholders

Apply Now

If you're a driven customer service professional with leadership experience and a passion for delivering excellent service, we'd love to hear from you!

For further information, please contact [email protected]

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Application question(s):

Please confirm your renumeration expectations:

Work Location: Hybrid remote in Bicester OX26 4LA

Quick apply

Refine Your Search

customer service team lead jobs in heythrop, oxf

Team Lead - Customer Service

Team Leader

Senior Regional Field Team Manager

Team Leader

Lead Store Advisor, Bicester Village

Retail Team Lead

Trader and Shopper Marketing Lead (GB and Ireland)

Retail Floor Lead (Bicester Village)

Luxury Venue - Welcome Team (Sales) Manager

Software Engineering Team Leader

Opticians Team Leader

Knoopologist (Team Leader)

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