Hotel & accommodations guest services staff Work, Jobs in Heythrop, Oxf (with Salaries)

Guest Relations Executive
Estelle Manor —Witney
- £3,000.00 - £30,804.80 a year
- Full-time
- Hospitality
- Communication skills
- Employee discount
Quick apply
Guest Services Operator
Bamford Collection —Chipping Norton
- £28,700 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
14h
Team Experience Host
Estelle Manor —Witney
- £14,107.63 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
Night Receptionist
Hilton —Towcester
- £13 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Guest Sales Specialist
Hiddenwell - Head Office —Moreton-In-Marsh
- £27,500 - £37,100 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Hotel Receptionist
Estelle Manor —Witney
- £3,000.00 - £30,804.80 a year
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Hotel Team Member
Travelodge —Faringdon
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
13d
Ground Floor - Team Member
Premier Inn —Oxford
- Up to £13.56 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Hotel Receptionist
Karma Group —Evesham
- From £12.71 an hour
- Part-time
- Hospitality
- Computer literacy
- Hotel
- Employee discount
Quick apply
5d
Nights - Team Member
Premier Inn —Stratford-upon-Avon
- Up to £13.66 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Night Porter Soho Farmhouse
Soho House & Co. —Great Tew
- £15.50 an hour
- Weekend availability
- Hospitality
- Driving
- Communication skills
- Employee discount
Quick apply
Reception Team Member - Part Time
Travelodge —Leamington Spa
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
7d
Hotel Receptionist
House of George Broadway —Broadway
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Hotel
- Annual leave
Quick apply
12h
Front Office Supervisor
Warner Leisure Hotels —Heythrop
- Up to £31,000 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Annual leave
4d
Ground Floor Team Member
Premier Inn —Oxford
- Up to £13.56 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
10d
Hotel Receptionist
Crazy Bear —Oxford
- Part-time
- Customer service
- English
- Hotel
- Annual leave
- Referral programme
Quick apply
13d
Receptionist
voco —Oxford
- £13.15 an hour
- Bar
- Hotel
- Front desk
- Employee discount
- Life insurance
Lodge Porter - Days (Receptionist)
Lady Margaret Hall —Oxford
- £28,687.51 - £28,688.00 a year
- Weekend availability
- Customer service
- Computer literacy
- First Aid Certification
- Health & wellbeing programme
- Employee assistance programme
13d
Night Porter (4 days)
Hotel Indigo Stratford Upon Avon —Stratford-upon-Avon
- £22,147.84 a year
- Part-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Receptionist
Leonardo Royal Hotel Oxford —Oxford
- Hotel
- Organisational skills
- Referral programme
Quick apply
12d

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Guest Relations Executive

Estelle Manor -
Witney

Quick apply

Job details

Full-time
£3,000.00 - £30,804.80 a year

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Hospitality
Guest relations
Communication skills

Full job description

Job Ref: MAI3824

Branch: Estelle Manor

Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

Salary/Benefits: £33,804.80 per annum OTE

Contract type: Permanent

Hours: Full Time

Shift pattern: Early, Mid, and late shifts

Hours per week: 40 hours per week

Posted date: 20/06/2026

Closing date: 22/07/2026

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

The Role:

We are looking for a dynamic Guest Relations Executive to welcome and host our VIP members and guests. In this role, you will ensure a seamless and luxurious arrival and departure experience, while proactively addressing all guest preferences to guarantee their satisfaction throughout their visit. Join our team and help elevate the guest experience to new heights!

Our Guest Relations team plays a key role in shaping a guest's entire experience, ensuring every interaction is smooth, thoughtful, and tailored to individual preferences. From the moment guests inquire about their stay to the final farewell, the team provides exceptional service. By anticipating needs, responding promptly, and going above and beyond, we create a welcoming and personal atmosphere that makes guests feel truly valued. The goal is not just to meet expectations, but to exceed them, ensuring a memorable and hassle-free experience from start to finish.

Key responsibilities:

Pre-arrival contact to include itinerary creation and confirmation of special requests
Maintain contact during the visit, liaising with other departments as appropriate
Ensure an efficient check out and follow up
Create bespoke experiences
Update systems to capture guest preferences for future visits

Who we are looking for:

Proven customer-facing experience, ideally within the luxury hospitality industry.
Exceptional communication skills with the ability to build rapport and foster positive relationships with both members, guests and wider Estelle teams.
Meticulous attention to detail, ensuring accuracy and quality in all tasks.
Working knowledge of Opera would be advantageous.
Demonstrates a proactive approach, excelling in fast-paced environments.
Comfortable taking initiative and thinking creatively to solve challenges.
Eager to contribute to a dynamic team that values hard work, mutual support, and a positive, enjoyable atmosphere.
Proficient in using technology to effectively gather and analyse guest feedback.

The on target earning potential for this role is £33,804.80 per annum per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

Biannual company socials plus smaller social and sports groups.
Exclusive staff rates and FB discounts across sister properties.
Estelleversary gifting for all employees.
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
Goes without saying but we will feed you during your shift.
Cycle to Work scheme.
Added protection of our pension, health cash plan and life assurance schemes.
28 days holiday, inclusive of bank holidays, which increases with length of service.
Colleague Forums and Sustainability Committees to help create The Estelle Way.
Recommend-a-friend bonus scheme.
Uniform provided, cleaned, and pressed.
Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities service charge:

Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.

Quick apply

Refine Your Search

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