It service desk Work, Jobs in Heythrop, Oxf (with Salaries)

Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
14d
Administrative Assistant (IT)
Alloyed —Oxford
- Customer service
- IT
- In-person
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
14d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
5d
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Computer literacy
- Computer skills
- Employee assistance programme
3rd Line Engineer
turn IT on —Witney
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
- Employee assistance programme
Quick apply
12d
IT Support Engineer
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- Overtime
- Communication skills
- Referral programme
2d
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
Technical Support Engineer
Gallagher Group —Warwick
- CRM software
- Computer networking
- Communication skills
3d
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
2d
Service Desk Technician
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
- Annual leave
- Employee assistance programme
7d
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Continuous improvement
- Computer skills
- Employee assistance programme
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- SharePoint
- Communication skills
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree
Senior Software Engineer, Core Experiences - Oxford, United Kingdom
Speechify —Oxford
- Remote
13d

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Technical Support Analyst

hireful -
Banbury

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Work from home

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
IT service management
Ticket management
Process improvement
Zendesk
ServiceNow
Customer support
Problem management
Customer interaction
Root cause analysis
Help desk

Full job description

Our client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line / Service Management) to help shape how they deliver service, working closely with Product and Engineering.

Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support rota every 4-6 weeks (additional compensation applies).

What you'll be doing

Work the front line alongside the support team, triaging tickets and resolving customer issues within SLA.
Own the lifecycle of significant incidents, from triage through to resolution and post-incident review.
Build a lightweight problem management practice, driving root-cause analysis with Engineering.
Act as the bridge between Customer Success, Product and Engineering during escalations.
Improve ticketing tools, workflows and reporting to strengthen the wider support function.
Coach support agents on troubleshooting technique and customer communication.

What you need to bring

Demonstrable experience in a support, service desk or ITSM role.
Strong working knowledge of ITIL practices, particularly Incident and Problem Management.
Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders.
A track record of improving support processes, not just working within them.
Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification).

Why you'll love this job

Real influence over how a growing support function is built, with scope to grow into leading it.
A chance to provide a support function at a Software company (SaaS), not just traditional “IT support”
A small, close-knit team where your work and impact are visible.
Genuine investment in your development, including support for ITIL certification.

If you're ready to bring structure, judgement and real improvement to a growing support function, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

Quick apply

Refine Your Search

it service desk jobs in heythrop, oxf

Technical Support Analyst

Administrative Assistant (IT)

IT Service Desk Analyst

IT Support Technician

1st / 2nd Line IT Support Analyst

IT Support Engineer I - Junior Helpdesk

Desktop Support Technician Apprentice

3rd Line Engineer

IT Support Engineer

Telematics Service Desk Analyst

Technical Support Engineer

Help Desk Operator

Service Desk Technician

Service Desk Analyst

IT Service Desk Apprentice

Infrastructure & Cloud Operations Engineer - 12 month FTC

Senior Software Engineer, Core Experiences - Oxford, United Kingdom

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