Customer Relationship Manager
Salary: Competitive (dependant on experience) & car allowance and benefits
Full-time, Permanent
Who are The Casey Group?
We’re an award-winning, Manchester-based, family-owned construction business with a clear purpose at the heart of everything we do: Improving Lives.
At Casey, we don’t just build projects – we create places that help people live, work and thrive. Our passionate team is driven by making a genuine, positive difference, not only through the spaces we deliver but through the impact we leave behind in the communities we serve.
Our work goes beyond the built environment. We champion local employment, skills development and sustainable practices, creating opportunities and better futures along the way. From apprenticeships and training to supporting local charities and delivering safe, welcoming environments, people always come first.
Our head office is based in a modern, purpose-built building less than four miles from Junction 21 of the M62, offering convenient commuting and excellent transport links. Set in the countryside and surrounded by picturesque reservoirs, the office provides a calm, welcoming environment where people can focus on their work while remaining easily accessible.
If you want to be part of a business where purpose, people and quality truly matter – and where your work helps improve lives every day – you’ll feel at home at Casey.
Who are we looking for?
At Casey, we believe great relationships create opportunities, strengthen communities and help us deliver projects that genuinely improve lives. We’re looking for a Customer Relationship Manager who thrives on connecting people, building trust and opening doors to exciting opportunities that shape the future of our business and the communities we serve.
This is an exciting opportunity to become one of Casey’s key ambassadors. Working closely with our bid, marketing, operational and leadership teams, you’ll develop meaningful relationships with clients, consultants, framework partners and industry stakeholders, helping to position Casey as a trusted partner of choice.
Your work will contribute to more than winning projects. It will help us create places, environments and opportunities that leave a positive and lasting legacy.
The Detail
What you’ll be doing:
- Develop trusted relationships with clients, consultants and industry partners that create long-term opportunities for Casey.
- Identify, qualify and nurture new business opportunities aligned with Casey’s capabilities.
- Manage and maintain accurate pipeline opportunities through our CRM system.
- Represent Casey professionally at client meetings, networking events, framework meetings and industry events.
- Support Key Account Management activities, customer satisfaction reviews and ongoing relationship development.
- Gather and share customer, market and competitor intelligence to support bid/no bid decisions and winning strategies.
- Help position Casey ahead of tender opportunities to maximise our chances of success.
- Support business development activity, including presentations, capability submissions, Expressions of Interest and targeted events.
- Identify relevant frameworks and opportunities that support the company’s growth objectives.
- Contribute to board reports, pipeline updates and market intelligence reporting.
- Work collaboratively with bid, marketing and operational teams to turn strong relationships into successful projects.
What success could look like:
- Building a strong and trusted network of clients, consultants and key stakeholders across our markets.
- Strengthening Casey’s pipeline through timely insight and relationship development.
- Growing our visibility across key frameworks, customer networks and industry forums.
- Being recognised as a credible ambassador for the Casey brand, purpose and values.
- Playing an active part in securing projects that support our growth and purpose of Improving Lives.
The skills and experience you’ll bring:
- Experience in business development, sales, customer relationships or stakeholder engagement.
- A genuine passion for building relationships and creating opportunities through people.
- Strong communication and interpersonal skills, with the confidence to engage new contacts and build lasting trust.
- An inquisitive, proactive approach, with strong research and problem-solving skills.
- The ability to work independently while collaborating effectively with wider teams.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Good attention to detail and a willingness to learn and develop.
- Confidence using Microsoft Office and CRM systems.
- A full UK driving licence and willingness to travel as required.
- A commitment to collaboration, continuous improvement and Casey’s purpose of Improving Lives.
What we offer you:
Competitive package – Competitive salary dependant on experience, benefits and access to the Tusker Car Scheme.
Excellent financial benefits – Enhanced pension contributions and life assurance cover of 3x salary.
Generous holiday entitlement – 26 days holiday plus bank holidays, a Christmas shutdown, holiday purchase/sale options, and additional annual leave through our Casey Loyalty Scheme.
Health, wellbeing & development – Bupa Private Healthcare, Employee Assistance Programme, wellbeing initiatives, eye care benefits, access to our Casey Benefits portal, and ongoing learning through our online training platform.
Ready to build relationships that make a difference?
No candidate will meet every single requirement. If your experience looks a little different but you believe you can bring value, energy and fresh thinking to this role, we would love to hear from you.
If you’re looking for a career where you can influence growth, build lasting partnerships and be part of a business that genuinely cares about its people, customers and communities, this could be the opportunity for you.
Join Casey and help us continue Improving Lives.
Equality, Diversity & Inclusion
At The Casey Group, we’re committed to creating an inclusive workplace where everyone is treated with respect and fairly. We actively promote good practice in eliminating discrimination and ensure our recruitment processes are transparent and based on skills, experience and potential. We welcome applications from all backgrounds and are proud to build teams that reflect the communities we serve. If you require any adjustments during the process, please let us know.
Recruitment Agencies
Casey manages all recruitment in-house and does not accept speculative CVs from agencies. Any CVs sent to us without prior agreement — including those sent directly to hiring managers or other stakeholders within the business — will be considered a gift, and we will not be liable for any fees should we choose to engage with the candidate directly. CVs will only be accepted where prior authorisation has been given by Casey’s Recruitment Partner.
Job Types: Full-time, Permanent
Pay: £40,000.00-£65,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Work from home
Work authorisation:
- United Kingdom (required)
Work Location: In person
